JOANN Fabric and Crafts - Dublin, California

Levent

They don't do alterations here however there are large selections. Kind staff and reasonable prices. Overall, it's a great place to visit for any fabric needs.

Teresa W.

I do not live in Dublin. I had to drive by thought I would come into this Joanne's. Man it was great It was big and colorful and I really like the layout. Unfortunately the employees were less than welcoming. There were several on the floor and not really wanting to talk to customers. The cashier was a little rude actually. Although she was the only one up there she had a long line and she had to go bring out somebody's order. But she was not very interested in my smiles rewards number until I made her be interested. Don't understand. Anyway lots of stuff big bright beautiful place. Just be prepared to do without actual help.

Rhi T.

The actual store is okay but they have some of the rudest staff I've ever encouraged at a Joann or any store really. I have been here on multiple occasions when staff have been unnecessarily hostile and it's been different people each time

The first time, a worker got upset when I asked about an item that they only carry online. I continued to shop and maybe she thought I wasn't listening to her or something because she came back around to remind me that they didn't have it ?

Another time, I went in to get fabric and was waiting at the cutting area, but I didn't realize that I needed to type my name in their system to wait. The worker aggressively told me that I needed to enter my name. She wasn't helping anyone at the time, but I stayed quiet and just typed my name in. She immediately called it because I was the only person there. She made sure to call me up by calling out "someone who typed in a fake name". This was really offensive because I actually had put in my real name. I didn't say anything about it to her, just asked for my fabric and left

I went in there again and it was fine until I got to the register. I thought the lady was polite until I asked her to scan my coupons and she seemed to get upset about this. I had them up on my phone already and she scanned one of them, then rudely told me that she wasn't scanning any of the others. I didn't say anything and just paid and left

I'm not sure why the staff here are so angry all the time but I regret going everytime. I try to go to the Concord Joann or hobby lobby, but unfortunately this store is closer to where I live. Who knew that a craft store couple be so stressful!

Rich M.

This store was closed for quite a while. However it has come back in a big way. Lots of great merchandise in many colors, it would make Joseph jealous. Prices are competitive. The fabric department is without equal in the TriCity area. You owe it to yourself to visit this recently remolded store.

K

JoAnn’s has a wonderful selection of fabrics, sewing supplies, craft materials, and holiday goods… hence the 3 star rating… However, the staff are so unwelcoming and rude, as if you’re bothering them, not helping a customer coming to them for assistance. This is the exact reason why online shopping has become so popular… so we don’t have to deal with store’s poor customer service. Since the staff feels like I’m bothering them, I won’t bother coming back any time soon. I can get similar products from other stores that want me to feel welcome or from Amazon for cheaper.

Maijer K.

There is a great selection and the store is clean. But the customer service is horrible. The time I went, it was 30 mins to closing. Upon entering, you're greeted with "you only have 30 mins before we close". After that, every sales associate you see will continue to remind you how many minutes you have to shop. If they would just leave me be and stop telling me the time every 5 minutes, I could get what I want and leave. I'm not the type of customer who stays beyond closing hours to shop. I left 5 mins before closing. Would of been sooner if they left me alone. The second time, the cashier at check out is super aggressive and rude. Heard her tell a customer off on the phone also. Unsure why they let someone that rude work customer service. Will definitely go to hobby lobby or Micheals next time.

J B.

Dublin Joann's has horrible employees. They make sure to have full conversation amd not help customers even if uou stand directly in front of them. If this store last another year I would be shocked.

Gisela G.

Heather was absolutely kind and helpful! She never overstepped while helping us multiple times with advice on thread, patterns, and fabric. I definitely will come back for her recommendations in the future.