Nespresso Boutique Palo Alto - Palo Alto, California

Ann

We are regular customers and usually visit the store, but after our recent visit last month, we plan to order online to avoid the long wait. Despite having 4-5 staff present, only one salesperson was assisting customers, which led to a 20-30 minute wait just to order a few boxes of capsules we already knew we wanted. I suggest Nespresso create a separate line for customers needing only capsule replenishments to make the buying process quicker and more efficient.

Jacqueline S.

@nespresso have you considered registers to make it more of a seamless experience?

Saw so many people walk out of here because of the wait. I would of too but I really needed the coffee 😅 or maybe add some lounge seating if you will make people wait?

eric S.

Wife home sick and expressed that she was craving Nespresso coffee. I went to the Stanford Mall location. I was greeted at the door and asked what my name was. After giving him my name I was told I was number 6 and it would be a few minutes. After approximately 15 minutes I talked to a guy who was also waiting to be served. He said this place is a joke and that the system was broken. He said a woman walked in after him and received a sample then was helped immediately after and clearly out of order. I observed numerous employees walking around and not helping anyone? The salesperson that was helping me seemed to be the only one servicing customers. The ambiance in the store felt like Nespresso was trying to hard to be an exclusive location. Your not! I heard two couples saying that they would order online next time because waiting 30 minutes to spend $130 seems ridiculous!

Matt E.

Went in twice today and was told it would be a 10-minute wait both times. I waited 15 the first time and then left without getting called. Then went back after lunch and told them what happened the first time and they put me at the bottom of the list #6. I waited another 15 minutes and asked where I was on the list and they said #3. So we left. Very unorganized. We will not be going back.

Brittany P.

Boutique? Hardly. You enter & “take a number” only to wait to even have the opportunity to shop. My first & only experience here felt equivalent to a dreaded visit to the DMV. Save yourself the time &
frustration- order online.

Jun L.

I came to the boutique on a weekend. It was extremely hectic and there were so many people waiting in line to buy coffee. When it came my turn to see the boutique specialist, Katrina, she was absolutely fantastic! Despite the store being packed and other customers asking questions left and right, she was very composed and provided excellent service. She is one of the best boutique employees I have ever met, I would come again to this location! Thank you, Katrina!!

دكتور ?. ?. D. M. A.

I had unpleasant experience from my first visit 2 days ago but thanks to Norman he succeeded to change my mind a little on my second visit about the friendliness of Nesspresso staff.

I just got the new vertu machine and I needed to try the one or more from the new line capsules it it's not allowed there unfortunately like other worldwide Nesspresso stores.

What I called Nesspresso Experience while shopping coffee capsules or machines doesn't exist here (at least in this shop) as in France or Europe generally even in Egypt.

The store is well located and equipped, also it's always crowded.

I can't recommend this store yet, but it seems that it's the only one in the area.

sharath R.

Very rude customer service. The guy was being nice to others but when i ask something he was very rude to answer. He dint even take my name until i ask around others on how to place the order.