Tropical Ford - Orlando, Florida

Diego P.

I had an excellent experience purchasing my Mustang Mach-E thanks to Gabriel! From start to finish, they were knowledgeable, professional, and genuinely helpful. They took the time to answer all my questions, made the buying process smooth, and ensured I got exactly what I was looking for. No pressure, just great service. If you're looking for a hassle-free car-buying experience, I highly recommend working with Gabriel Villarreal!

Zöe R.

I had an absolutely incredible experience at Tropical Ford, and I owe a huge part of that to my amazing salesman, Jose Villareal. From the moment I walked in, Jose made me feel welcomed and valued. He took the time to truly understand what I was looking for, answered all my questions with patience and professionalism, and made sure I was comfortable every step of the way.
Jose's knowledge of the vehicles, his honesty, and his genuine desire to help me find the perfect car made the entire process enjoyable and stress-free. He went above and beyond to ensure I got a great deal, and his positive attitude and friendly personality made it feel like I was working with a friend rather than just a salesperson.
The whole team at Tropical Ford was fantastic, but Jose's exceptional customer service really stood out. If you're looking for a dealership that treats you like family and a salesman who truly cares, Jose Villareal at Tropical Ford is the one to see. Highly recommend!

Andres M.

Great dealership, amazing experience one of the very few dealerships that won’t try to rip you off. The salesman Jose Villareal was awesome and very knowledgeable. I would 100% recommend Jose and tropical ford for anyone looking for a new or pre owned car. Amazing deals on the Mustangs Mach E.

Paola H.

Great experience. Vitalie is one of the best salesmen i dealt with. Very knowledgeable and made the deal happen!

Luis P.

It truly was a pleasure working with Vitalie to purchase my new Maverick. Very excited! He was very transparent and easy to communicate with. Him and Jose (finance manager) made this transaction one of the smoothest, stressfree vehicle purchases ever. And I've purchased several. I also really appreciate that he took the time to go over all the feature again on the truck and what each button did. It truly was a great experience Thanks again!

Live L. M.

Best dealership to get a great deal. Mike was an amazing help. I never stressed one time. I told him what I needed and he delivereD. Jose was amazing as well. Great staff. Ill be coming here from now on. Appreciate you all.

Dean

Michael C.

I just drove about an hour and a half to get to this dealership. I visited with a consideration of purchasing a $52,000 vehicle. I was not approached outside by any salesman, so I had to go inside and find one. Once I found one, I shared what I was interested in and he showed me the vehicle in the inventory. I shared that I was interested in my wife and I driving the vehicle, and he said that they don’t do test drives on Sunday stating they don’t have enough staff. I spoke with the sales manager and told him I’ve been advised that I could not test drive the vehicle, and he asked why. The salesperson told the sales manager that they don’t do test drives on Sunday and then the sales manager backed him up (stating that they never test drives Raptors. I was not asking and never asked to drive a Raptor and clarified that to the sales manager). I shared with them that I thought it was pretty poor service and that I was going to do a review, and they encouraged me to do as I wish. Customer service and quite lackluster interaction will certainly result in me not returning. I anticipate a stock answer to this review, excuses, and such… “we would be more than happy to make it right and let’s schedule an appointment., we’re so sorry.” … but you’re not sorry in the sense that you’re apologizing, both of your employees backed up that this is a known practice with this dealership. Rules should be made to support an organization, not inhibit it. Today was a fail for the dealership.

Yulonda L.

Where do I start? I’m so excited to be apart of the EV family thanks to Tropical Ford! Michael and Jack were the perfect team that made my experience seamless!! They displayed an enormous amount of patience and knowledge about my Mustang Mach-E and I couldn’t be happier with my decision. Michael was so professional and made sure I had an understanding of all my Mach-E features! And Jack made sure I was comfortable with my final numbers! I cant wait to use my Ford points to buy cool accessories for my new ride!! Thanks again Michael and Jack you definitely earned a loyal Ford customer for LIFE!!!