Ethan Allen - Melbourne, Florida

Ann S.

You asked for my review, so here it is: The sharp-tongued "office person" at the Viera, FL location called me a liar – well, she actually said “I don’t believe you” when, in fact, it was she that posed a scenario over the phone to me that was not in the context of our conversation intimating that I berated the salesperson's skills - apparently the salesperson (or another person who could corroborate her highly emphatic statement) walked to within hearing range of the phone conversation and this sharp-tongued “office person” woman obviously was trying to garner this person's attention, and favor, to be against me. Her words were "And (name of person) did a great job!!" What? We were not discussing the salesperson at all. The recliner with the broken mechanism that they "fixed" once already, and had broken again, was the true topic. In addition, the other recliner (we bought a matching set) was starting to exhibit the same problem. This is when she said she did not believe me. Such a nasty business.
I also was explaining to the sharp-tongued “office person” that I had purchased Ethan Allen furniture in the past – Oh, Wait! – She rudely interrupted me and said “There you have it!” I was attempting to say that the quality of furniture had greatly changed over the 20 years since my last purchase. This rude and loud sharp-tongued “office person” was having none of it and that part of the conversation was closed because she had this very recliner in her own home. My experience is that the recliner on offer is way over-priced and of low quality. A $3,000+ recliner with scratchy fabric, weighs much more than a senior citizen can move to clean under, screws on the control mechanism are inserted incorrectly at an angle and stick out which scratch the hand of person in the chair does not comport with the price. By the way, the original chenille velvet-type fabric we had originally chosen for the recliners turned out to be something not actually offered for the Conover. So, when we went into the store to sign for the furniture we were told of the unavailability of our first choice and were then shown some pictures which seemed acceptable. Had we known it was uncomfortable (stiff & scratchy) we would have not placed that order. Also because of that fabric the welting on the arms is very rigid and the arms are not wide enough to comfortably find a place to rest your arms without leaving dents on your skin which also adds to the discomfort of this model and fabric.
I wanted and still want to return these chairs. We are very unhappy with them. The sharp-tongued “office person” said that they have a right as a company to try to repair the item. And so, more time passes. We had to wait a week for the pickup of the chair because it could not be repaired on sight. I had to request a loaner since we threw out our old furniture and the very nice customer service lady said she would have to check to see if that would be possible. She called me back within a very short while and let me know that this could be accommodated, but it would not be a reclining chair. Thank you, we just needed a somewhat comfortable chair since we had nothing else. When the broken chair was picked up they also delivered the loaner. Then, we had to wait a week before the repaired chair could be delivered back to us. There is more, but I am too exasperated to go on. Stay away from Ethan Allen unless you want to waste your money and, of course, you must enjoy a verbal thrashing to boot.

cvanco65

We wanted to refresh one of our guest bedrooms and visited Ethan Allen to check out their collection of beds and bedroom furniture. We were assisted by the delightful Louise Hoyle who gently guided us into our selections. We were pleased with her outstanding customer service and I would highly recommend visiting this store and asking for Louise to assist with all of your furniture needs.

Christina M.

We had a wonderful shopping experience at Ethan Allen . This was our first time shopping at Ethan Allen, and Jane Neff made our experience a memorable one ! She is an expert in design , and she knew exactly what questions to ask and how to guide us to help us create a beautiful space . We will be returning customers!

Tammy D.

We had a great experience at Ethan Allen. Jane Neff, our salesperson, assisted us in buying a beautiful dining room table and chair set. You know it's good quality when it comes from Ethan Allen! I would definitely shop there again.

Malorie R.

The Ethan Allen design center is fantastic! Our designer, Jack, is phenomenal. He was so thorough and accommodating in helping us furnish half our home. The delivery gentlemen, Taylor and Raymundo, were absolutely wonderful. Very careful, quick, and kind with setting up the pieces just right. It’s a great end to end experience with Ethan Allen.

rebbie S.

We were always intimidated about going into an Ethan Allen store and didn’t have any intentions on purchasing but we had been looking for a living room set for weeks. We were immediately welcomed by Jack who allowed us to look around on our own and checked in on us from time to time. Jack was very personable and attentive. He was not pushy and seemed to know our style right away. Jack is amazing at his craft and we were confident in his abilities to assist us choose the right pieces for our needs. Thanks Jack for such great customer service!

Colleen

Kevin and Luis did a great job delivering our massive couch. It barely fit through our front door and they patiently made it work with the tiniest space and no damage. Yay!

Joyce M.

I'm not one who usually writes reviews except when I am extremely pleased and I have to say that Marta and Jack exceeded all expectations. Marta worked with us to redesign our living room and Jack added all the finishing touches.
What an amazing collaboration! They helped make our home become the beautiful Bed & Breakfast that we never want to leave. 5 Stars !!!!!
Thank you both 🙂

Marta was fabulous! She listened, was patient, and took time to understand our style, taste, and what we were trying to create. Her talent and expertise guided us to choose the most wonderful pieces and fabrics that make us smile every day. A true talent!
Thank you Marta

My husband and I have worked with Jack for many years.
He's amazing! He has transformed several of our rooms into beautiful and comfortable living spaces; rooms, that give us endless joy.
Can't say enough about what a talented design artist he is.
Thank you Jack