Winter Garden Wheel Works - Winter Garden, Florida

Winter Garden Wheel Works

Winter Garden Wheel Works, located at 101 W Plant St, Winter Garden, FL 34787, is a premier bicycle shop specializing in bicycle repair, sales, and sporting goods. With a strong reputation for excellence, this small business has earned a 4.6/5 rating on Google My Business based on 203 reviews.

The shop offers a range of services including curbside pickup, delivery, in-store pickup, in-store shopping, and onsite services, making it convenient for customers to get their bicycle needs met. The store is also wheelchair accessible, ensuring that everyone can enjoy their services.

Winter Garden Wheel Works is highly recommended for those seeking a reliable and knowledgeable bicycle shop. The staff is friendly and experienced, providing top-notch service and repairs. For example, one satisfied customer was on vacation far from their home bike shop and needed a rear derailleur adjustment. Fortunately, Winter Garden Wheel Works was conveniently located right next to the West Orange Trail, and they were able to make the adjustments immediately, enhancing the customer's vacation experience.

In addition to their excellent service, Winter Garden Wheel Works offers a wide selection of bicycles and accessories. Whether you're a casual rider or a dedicated cyclist, you'll find everything you need at this local gem.

To contact Winter Garden Wheel Works, you can call them at 4076541496 or visit their website at wgwheelworks.com.

Specialties: Bicycle Shop, Bicycle repair shop, Sporting goods store
Other points of interest: Small business, Curbside pickup, Delivery, In-store pickup, In-store shopping, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards

👍 Reviews of Winter Garden Wheel Works

G. S.

5/5

I was on vacation far from my home bike shop and badly needed a rear derailleur adjustment. Fortunately Wheel Works is conveniently located right next to the West Orange Trail that I was riding that day and they were able to make the adjustments for me immediately. It made for much better rides for the rest of my vacation!

Luis V.

1/5

I am deeply disappointed with the treatment I received at Winter Garden Wheel Works while trying to purchase a child rear seat for my bicycle. As a loyal cyclist and U.S. Marine Veteran, I expected a basic level of respect and professionalism, but sadly, that was not the case.
Before visiting the store, I called ahead and spoke to an employee named Kevin to confirm the item was available and could be purchased the same day. I specifically mentioned that I was driving 35 minutes in the rain and expressed my hope that everything would work out, as I didn’t want to make the trip for nothing.
Upon arrival, I parked about half a city block away and carried both of my bikes to the store in the rain. Despite employees noticing my obvious struggle, not one offered to lend a hand—a small but telling sign of poor customer service.
When I entered the store, the staff acknowledged who I was and why I was there. However, after only a few minutes, another customer—a white woman—walked in and announced she was in a rush. The representative assisting me immediately stopped helping me and diverted their attention to her, seemingly expecting me to understand and wait. I did not protest, but it was clear that my time and patronage were not valued.
Customer service should be impartial and inclusive, treating all customers with the same level of care and respect, regardless of gender or ethnicity. The “first come, first serve” principle is a cornerstone of fair service, yet my experience felt as though it operated under a different rule—one where minority customers are pushed aside when someone else asserts their urgency.
Studies show that 96% of customers base their loyalty on the quality of service they receive, and poor customer service can result in businesses losing up to 68% of their clientele. Unfortunately, Winter Garden Wheel Works has lost mine. I left without making a purchase and will not return.
I hope other bike enthusiasts, especially those who value equality and professionalism, consider this review before choosing to give their business to a store that does not treat all customers equally.
Respect and fairness are non-negotiable in any industry, and this experience was both disheartening and unacceptable.

Josh E.

5/5

FANTASTIC BIKE SHOP! Family Owned and full-service. The entire staff is friendly and knowledgeable. And they are located right on the West Orange Trail!

Mike T.

5/5

My rear disc brake malfunctioned, making pedaling somewhat difficult. Stopped at the shop an hour before opening but the mechanic was out front. He checked the brake, diagnosed the problem, and promptly fixed it when the store opened at 10. He also tuned the gears and re-wrapped the handlebar tape. Took it out to Buckhill and rode great. Good folks. Very competent. Fair prices. Definitely recommend.

CMB C.

4/5

The shop is opened floor, bicycles are around the buding and in the front that are for sale. They have lots of bike clothing including crooked can shirts. I have purchased bike shorts from here before and although pricey ($80) they have lasted a long time. Our first employee was very helpful, the other one seemed irritated by our presence. First employee checked us out and helped finding the right helmet. Thanks for the help with tires and inner tubes.

Dennys G.

5/5

I'm happy with the Bike Fit. The bike feels much more comfortable to ride. I recommend anyone looking to get a Bike Fit to ask for Josh. Thanks again.

Robert C.

5/5

Brought in my CATRIKE Dumont with multiple items needing repaired and they made it look and ride like new. They were friendly and did great work. Highly recommend!

Dylan H.

5/5

They had the TPU tube That I needed and he was nice enough to help me out with my rim tape. Thank you so much. Great people and customer service