Flowers On The Go - Austell, Georgia

Jampier C.

I had a very disappointing experience with the flowers I ordered today (February 14th). The presentation of these flowers was not up to par for the amount of money I paid. Given that they were already expensive due to the price hike for this special occasion, I expected a clean, high-quality arrangement. While the roses themselves were of good quality, the overall execution was lacking. Additionally, I was required to pay for the flowers in full at the time of ordering, with no option to file a complaint or request a discount for the poor quality of the product. When the flowers were delivered today, they were already wilted, and the decoration was very basic for something that cost $350.

I recommend that in the future, customers be allowed to pay a portion upfront, that the prices not be exaggerated, and that the quality of the flowers be improved, especially for the more expensive products. I noticed that at the time of delivery, they had flowers of much better quality for other arrangements, but mine seemed to be an exception. (I’ve attached a photo of the flowers as they looked on the same day I received them.)

M R.

Someone sent me flowers and the arrangement was really disappointing, especially considering how much they were ($$$). Some of the flowers were already wilted and falling apart after less than 3 days.
I am giving 3 stars instead of 1 because when I went there and showed them what was delivered, they offered to re-make/replace the arrangement.
The new arrangement was beautiful, but the (owner?manager?) I spoke with wasn’t the nicest about it, and made me feel like we should all know to contact the florist directly and not use FTD if we need a nice arrangement.
Note: the people coming in and leaving the actual shop had pretty flowers.
Also Note, the delivery said “Flowers on the Go” but the building shows the name of the shop as Briarwood.
I’m not giving more stars because:
1) I had to go there, and I had to hear how they had provided what they were paid for. Even for 1/2 of what was paid, the flowers should have been much nicer.
(Also, the person that sent them to me wasn’t provided any options when they called to complain.)
2) even though they replaced them/re-made the arrangements, they made me feel bad for expecting beautiful flowers
3) the white flowers in the arrangement were already dead/wilted after about 2 and a half days. For any amount, they should send flowers that would last more than a day, or so.
They explained that the order came in through FTD and FTD takes about half of the money and sends them an order to fulfill based on what’s left. They said that if I wanted a refund, I would have to talk to FTD.
Photos attached.

Whitney W.

HUGE shout out to Stephanie for creating this custom arrangement in such a short amout of time. Truly beautiful and her customer service was TOP TEIR even offered to handwrite the note on the card. Would definitely recommend!!

Majo M.

I used their services for my wedding flowers and OMG they were the most incredible arrangements I’ve ever seen. I was beyond happy with the lady that helped me through the process. She was amazing and went above and beyond to order the flowers and make sure everything look amazing . They were beyond my expectations !!

Kennedy J.

I needed a nice floral arrangement for my cousins’ baby shower and they were able to help me find the perfect one. They were very helpful and kind! I will definitely be returning!

Suneah W.

They are so nice and welcoming, have a great flower selection, and were able to help me pick the perfect flowers as a gift definitely recommend them and will be coming back

Timothy B.

Timyda Willis( Owner) gets an five star from me. She took the time to listen to my complaint this past Mother's Day weekend and made it right for my bride's birthday tomorrow 9/27. If you need any floral arrangements please consider her. You won't be disappointed. Timyda we appreciate you! Blessings and favor rest upon you and your business. As a minority business owner myself I understand how valuable it is in supporting other minority owners.

Shavon J.

I got the black ones for my daughter and she absolutely loved them!! They have great variety, many options to choose from