Publix Super Market at Marble City Square - Sylacauga, Alabama

Publix Super Market at Marble City Square: A Comprehensive Guide

For customers seeking a premier grocery shopping experience in Sylacauga, Alabama, Publix Super Market at Marble City Square stands as a reliable and highly-rated choice. Located at 165 McS Blvd, Sylacauga, AL 35150, United States, this Publix store offers a wide array of products and services designed to meet the diverse needs of the local community. With a dedicated team and a commitment to quality, it’s a destination that consistently receives positive feedback.

Location and Contact Information

The store’s address is 165 McS Blvd, Sylacauga, AL 35150. Customers can easily reach Publix Super Market at Marble City Square by phone at 2564870098. The Publix website ([https://www.publix.com/utm_medium=maps&utm_source=google&utm_content=psm_google_override](https://www.publix.com/utm_medium=maps&utm_source=google&utm_content=psm_google_override)) provides detailed information, including operating hours and a virtual tour, allowing shoppers to plan their visit effectively.

Product Range and Services

Publix Super Market at Marble City Square boasts an extensive selection of groceries, ranging from fresh produce and meats to pantry staples and household essentials. The bakery offers a variety of freshly baked goods, including breads, cakes, and pastries. A dedicated beer store provides a selection of beers, and a floral department offers beautiful bouquets and arrangements. Shoppers can also find seafood, a wine store, and a full-service pharmacy within the store. Beyond traditional grocery shopping, Publix offers several convenient services, including kerbside pickup, no-contact delivery, same-day delivery, in-store pick-up, and in-store shopping. The store’s commitment to customer convenience is evident in its various on-site services.

Key Features and Amenities

The store is designed with accessibility in mind, featuring a wheelchair-accessible car park, wheelchair-accessible entrance, wheelchair-accessible seating, and a wheelchair-accessible toilet. Organic products are readily available, catering to health-conscious consumers. A substantial prepared foods section offers ready-to-eat meals and snacks. The store also provides a cheque cashing service, a flower shop selling cut flowers, and a pharmacy. SNAP/EBT benefits are accepted, ensuring access for those eligible. Credit cards, debit cards, and NFC mobile payments are all accepted, offering flexibility in payment options. Plastic bags are available, and cheques can be cashed. The store also features Wi-Fi, contributing to a comfortable shopping environment. Notably, the store promotes inclusivity with gender-neutral toilets and is designated as an LGBTQ+ friendly and transgender safe space.

Customer Feedback and Reputation

Publix Super Market at Marble City Square maintains a strong reputation within the community, reflected in its impressive average opinion of 4.7/5 stars on Google My Business. With 358 reviews, customers consistently praise the store's friendly and helpful employees. One review highlights the peaceful shopping atmosphere and staff’s dedication, emphasizing the positive impact of their interactions. While some customers have experienced issues with product quality (specifically concerning ground chuck), the overall sentiment leans heavily towards satisfaction. The store’s responsiveness to customer concerns, as evidenced by their efforts to resolve issues and provide assistance, further strengthens its positive image. The store's dedication to providing quality products and excellent service is a cornerstone of its success.

Additional Services

• In-store shopping
• On-site parking
• Food
• Quick visit

The store’s operations are designed to facilitate a seamless and enjoyable shopping experience. Further enhancing convenience, the store offers same-day delivery, catering to busy schedules. The produce section consistently receives high praise for its freshness and variety.

👍 Reviews of Publix Super Market at Marble City Square

Jay T.

3/5

My last 2 packages of ground chuck were brownish and had a bad odor. Both had to be trashed. I contacted customer service 2 times before I got any help. Someone is supposed to contact me to discuss the problem within 24 + hours.
Contacted May13, 2025.
J Sims

Candi N.

5/5

Worth the little bit extra if for nothing but the peaceful shopping and amazing employees ❤️

R J.

1/5

We are in this particular store two to three times a week. We know some of the employees well. Three days ago Tuesday, April 8, 2025, we arrived at the Sylacauga publix. We had been to the credit union to cash a check to have cash to pay for my parents groceries (they are elderly and need help from me and my husband). We bought groceries for me and my husband separate from my parents groceries (we always do a separate ticket). The girl that checked us out has seen us many times in there. I gave the money to my husband out of the envelope the credit union had given to me 2 $100 bills and she marked it with the little marker they use to check bills. I guess she did it several times before she calls another girl over..I don't remember seeing her before..then she calls the male manager over and he takes it over to the manager desk. He comes back and the second girl asks if we have any other legal tender to pay with. I said yes I have more money that came from the credit union. They take it and don't mark them that I know of and take one of the $100 bills plus two $50 bills. They do all of this in front of other customers and employees. I held up the envelope that all of the money came from just 2 hours before we checked out. The credit union was already closed so my Mother and I had to get up and go to the credit union the following morning (Wednesday, April 9, 2025). Mom had already called the credit union and spoken with a lady in customer service named Treasure. She took it and ran it through the machine they have to detect if it is counterfeit. She came back and said "tell the people at publix sylacauga they don't know what they are doing the $100 bill in question is a good $100 bill and NOT counterfeit". So my husband and I were publicly humiliated and it turns out the bill was legal tender. I am not happy. These people have lost all credibility in our opinion and we may never go into their store or a publix again. We spend thousands of dollars in this store over the years and in many other publix and this is the thanks we get. Publix needs a better system. I was told by the on duty customer service manager that all publix has to detect if a bill is no good is the marker, a ultraviolet light, and a magnifying glass. This is unacceptable. You should consider getting a machine to detect if a bill is bad and in the future take the customer to the customer service desk and have a private conversation not public so as to not embarass the customer.

Lorel B.

1/5

my food is delicious… the people working in the deli were so rude to us. terrible customer service.

Kimberly G.

5/5

This is my absolute favorite publix on the planet. The workers are SO kind and always go out of thier way if you need help and are always in such a great mood. I always love when I'm able to cone to this location!

Rita L.

5/5

Beautiful store- clean, well stocked, friendly service. Easy access and plenty of parking. Passing through town and stopped to grab a few favorites for our trip.
Deli is always a good place for a salad and sub.

Philip W.

5/5

Clean store. Very helpful staff. There was zero wait at the sub counter at 7 pm on a Friday night. We'll stocked seating section.

Kyle N.

5/5

Great grocery store! I highly recommend the deli and frsh sushi if you want to sit down for a quick meal in their dining area.