Green Valley Special Utility District - Marion, Texas

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 605 FM465, Marion, TX 78124, United States.
Phone: 8309142330.
Website: gvsud.org
Specialties: Water utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Credit cards.
Opinions: This company has 379 reviews on Google My Business.
Average opinion: 4.6/5.

📌 Location of Green Valley Special Utility District

Green Valley Special Utility District 605 FM465, Marion, TX 78124, United States

☎️8309142330

⏰ Open Hours of Green Valley Special Utility District

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

Introduction

The Green Valley Special Utility District (GV SUD), located at 605 FM465 in Marion, Texas, is a vital service provider in the area, ensuring the delivery of clean and reliable water to its customers. With a commitment to exceptional service and sustainability, GV SUD has been serving the community since its inception. This article provides a comprehensive overview of the utility district, highlighting its main services, location, unique features, and practical information, along with positive aspects mentioned in customer reviews.

Main Services

Water Supply and Treatment: GV SUD's primary responsibility is to provide a continuous and safe water supply to its service area. The utility district operates and maintains water treatment facilities that ensure the water meets or exceeds all state and federal drinking water standards.
Water Distribution: GV SUD manages an extensive network of pipes and pumps that deliver water to homes and businesses in the district. The utility regularly maintains and upgrades this infrastructure to minimize disruptions and ensure efficient water delivery.
Wastewater Collection and Treatment: GV SUD is responsible for collecting wastewater from customers and treating it to protect the environment. The utility operates wastewater treatment facilities that meet or exceed all state and federal regulations.
Customer Service: GV SUD offers a range of customer services, including billing, payment plans, and water conservation tips. The utility's customer service team is committed to providing prompt and courteous assistance to all customers.
Emergency Services: GV SUD provides 24/7 emergency services to address any water or wastewater-related issues that may arise. Customers can reach the utility's emergency line at any time to report leaks, breaks, or other concerns.

Location and Access

GV SUD's headquarters is situated at 605 FM465, Marion, TX 78124, in the heart of the Green Valley community. The utility district serves a wide area, including the cities of Marion, Nixon, and parts of Seguin. To reach the GV SUD office, customers can take the following route:

From I-10, take exit 613 and merge onto TX-132 N/US-90 E toward Seguin.
Continue on TX-132 N/US-90 E for approximately 8 miles.
Turn right onto FM465 and continue for about 2.5 miles.
GV SUD's office will be on the right, just before the intersection with FM286.

For those using public transportation, the Seguin Greyhound Bus Station is located about 15 miles southeast of GV SUD's office. Customers can take a taxi or rideshare service from the bus station to the utility district's headquarters.

Featured Characteristics

Wheelchair Accessibility: GV SUD's office and facilities have been designed with accessibility in mind. The utility district provides wheelchair-accessible parking and entrances to ensure all customers can access its services.
Credit Card Payments: GV SUD accepts credit card payments for customer convenience. Customers can pay their water bills using Visa, MasterCard, Discover, or American Express at the utility district's office or online.
Water Conservation Efforts: GV SUD is committed to promoting water conservation and sustainability. The utility offers water-saving tips and devices, such as showerheads and faucet aerators, to help customers reduce their water usage and save on their bills.
Online Services: GV SUD provides a user-friendly website that allows customers to access their account information, pay bills, report leaks, and view their water usage history. The utility also offers a mobile app for iOS and Android devices, providing customers with convenient access to their accounts on the go.

Practical Information

GV SUD's office is open Monday through Friday, from 8:00 AM to 5:00 PM. Customers can visit the office to pay their bills, discuss water-related issues, or learn more about the utility's services. The utility district can be reached by phone at 830-914-2330 or via email at [email protected].

GV SUD's website, gvsud.org, offers a wealth of information about the utility district's services, water quality, conservation tips, and upcoming events. Customers are encouraged to explore the website to stay informed and engaged with GV SUD's initiatives.

Positive Aspects from Reviews

GV SUD has an impressive average rating of 4.6/5 on Google My Business, with 379 reviews from satisfied customers. Several positive aspects can be extracted from these reviews:

Exceptional Customer Service: Many customers praised GV SUD's customer service team for their professionalism, responsiveness, and helpfulness. Customers appreciate the utility's prompt attention to their inquiries and the friendly demeanor of the staff.
Efficient Water Service: Several reviewers commended GV SUD for its reliable water service, with consistent water pressure and high-quality water. Customers also noted that the utility promptly addresses any water-related issues that may arise.
Clear and Fair Billing: Customers appreciate GV SUD's transparent and fair billing practices. The utility provides detailed water usage information on each bill, allowing customers to monitor their water consumption and identify any potential leaks or inefficiencies.
Water Conservation Initiatives: Some customers praised GV SUD's water conservation efforts, highlighting the utility's informative and helpful resources for reducing water usage. Customers also appreciate the water-saving devices and rebates offered by GV SUD.

These positive aspects demonstrate GV SUD's commitment to providing exceptional customer service and maintaining high-quality water service for its customers. The utility district's focus on transparency, efficiency, and sustainability has contributed to its strong reputation in the community.

👍 Reviews of Green Valley Special Utility District

Green Valley Special Utility District - Marion, Texas

geri H.

5/5

Gina Cherry with Green Valley SUD was so kind and helpful with my larger than usual bill. She was able to schedule a data check same day of call. The tech went out and checked my meter then called me to explain what he was seeing. It's amazing that a simple leak in the toilet could get so costly. I promptly got it repaired and Green Valley is working with me on a leak adjustment. I give them 5 stars and so thankful that I'm in their district.

DyChaundra S.

5/5

Jeanette is fantastic. She really took the time and care to make sure I got my see I started. I was having trouble with the login portion and she walked me though with very detailed information. I appreciate her attention to detail and patience she has with her customers. Very please with the service I’ve received this far with Green Valley.

Ajay B.

5/5

I want to take a moment to recognize the outstanding service I received from Gina C at GVSUD. From the moment I reached out, she demonstrated remarkable professionalism and a genuine willingness to help.

Gina C took the time to listen to my concerns and provided clear, concise solutions that addressed my issues effectively. Her knowledge of the services offered by GVSUD was impressive, and she communicated everything in a friendly and approachable manner.

What truly stood out was her commitment to ensuring I was satisfied with the outcome. Gina C followed up to make sure everything was resolved to my satisfaction, which is a testament to her dedication to customer service.

It's rare to encounter someone who not only excels in their role but also makes the customer feel valued. Thank you, Gina C, for making my experience so positive! GVSUD is lucky to have you on the team.

Emily C.

5/5

I had an amazing experience with this company! From the very beginning, Celeste was incredibly helpful. She answered the phone when I first called and guided me through every step of the process. She quickly emailed me the application and responded within minutes once I replied. Her communication and support were outstanding—from the initial inquiry all the way through to handling the deposit. If I could give more than five stars, I absolutely would. Thank you, Celeste, for making everything so smooth and stress-free!

Steve A.

5/5

I have had service from GVSUD for three years now and I have to say they are a terrific Utility Service Company. Rates are good, and their service and attention to detail is outstanding. When I signed up I dealt with Gina and now that I am moving and terminating service soon, Gina was right there to assist and walk me through the details. Super friendly and professional. All handled without much effort on my part in a matter of minutes. If you have the option in your area to connect with GVSUD I give them my total unconditional referral. They also are on top of it when there is any type of disturbance, weather, lightening etc that may affect the service delivery and email, text etc. with status and updates. Great utility provider. I will miss them.

Nicole L. M.

5/5

Our family has had such a wonderful experience with GVSUD. You can definitely tell that they are there FOR the customer. Gina Cherry has been my point of contact while transferring utilities when purchasing our home. Gina is prompt, knowledgeable and always ready to help and walk us through the process. She was always encouraging and has the best attitude.

Amy L.

5/5

Setting up service with Green Valley Special Utility District was one of the easiest parts of my move, and that’s all thanks to Gina! From the very beginning, she was amazing—quick to respond, incredibly helpful, and always professional and kind. She walked me through the entire process, making everything simple and stress-free during an otherwise hectic time. I’m so grateful for her help and would absolutely recommend GVSUD to anyone needing service—especially if you get the chance to work with Gina!

Maria C.

5/5

Mrs. Gina Cherry responded to my voicemail rather quickly and sent me simple-quick instructions in order to process my request. She responded to my follow-up emails as well on the same day. With my hectic schedule, i truly appreciate her professionalism, politeness and rapid assistance.

Charlene G.

5/5

Jeanette L was so amazing and gave us the highest quality starboard of customer service! She answered all our questions politely and professionally. She also answered additional questions we had unrelated to utilities and she really took her time to help us understand everything. We were not only pleased with her service, but also with how quickly our new service transaction took. VERY SATISFIED!

michael G.

5/5

Just recently located my parents here to Texas and we had to turn on there utilities in there new home. I had the opportunity to work with Gina Cherry who is a member of the Green Valley Utility team, and she made the whole process a breeze. Her help and guidance was absolutely amazing and she made the entire process of getting utilities activated a great experience. She communicated well, and provided great guidance. Mrs. Cherry is the epitome of what great customer service looks like. Job well done!

Diane H.

5/5

My Water Bill quadruple from what I usually pay in the last several months and my habits did not change. Called CS and they said it was probably a leak. The AWESOME Gina Cherry emailed me a little later after my call had ended and let me know from the Live feeds she could tell it was a leak and gave me instructions on how to see if it was one of my toilets. Sure enough it was, and I was only able to figure out where the leak was coming from because Gina took the time to email me with the suggestion of where to start. OUTSTANDING CUSTOMER SERVICE! Few people go the extra mile now in days! KUDOS GINA!!!

Tatiana P.

5/5

I had such a positive & productive experience with Green Valley setting up my water/sewer service. I’m a first time homeowner & new to Texas & they made the process simple! A big thank you as well as a shout out to Gina! I’m on the road driving across country with spotty service trying to set up my new house utilities & she was soo kind and flexible with my schedule. We seamlessly got everything taken care of in the end & I’m equipped with all the knowledge and resources I need. I’m move in ready & thanks to a pleasant interaction, I am looking forward to working with them in my new home!

Dennis H.

5/5

I received outstanding service from Jeanette L at GVSUD. She was so helpful, efficient, and kind. She handled the process, which I was thinking was going to take some significant time and follow-up on my part, in a matter of minutes and was so concise and clear in her instructions on what I needed to do to make the process go smoothly it was awesome.