Peet's Coffee - Brentwood, California

Address: 5411 Lone Tree Wy Ste. L130, Brentwood, CA 94513, United States.
Phone: 9255134102.
Website: peets.com.
Specialties: Coffee shop.
Other points of interest: Outdoor seating, Delivery, Takeaway, Dine-in, Great coffee, Great tea selection, Breakfast, Solo dining, Good for working on laptop, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet, Coffee, Prepared foods, Quick bite, Vegetarian options, Breakfast, Dessert, Seating, Toilets, Casual, Cosy, Trendy, Family friendly, Groups, Tourists, Accepts reservations, Credit cards, Debit cards, NFC mobile payments, Credit cards, Good for kids, High chairs, Free of charge street parking, Free parking lot, Dogs allowed outside.
Opinions: This company has 334 reviews on Google My Business.
Average opinion: 4.4/5.

Location of Peet's Coffee

9255134102

Peet's Coffee, located at Address: 5411 Lone Tree Wy Ste. L130, Brentwood, CA 94513, United States., is a well-known coffee shop with excellent reviews and a welcoming atmosphere. With a Phone: 9255134102. and a user-friendly website Website: peets.com., Peet's Coffee is an ideal spot for coffee lovers.

One of the main Specialties: Coffee shop. at Peet's Coffee is their wide selection of coffee and tea. They offer a variety of options for breakfast, prepared foods, and quick bite, including vegetarian options. The coffee shop has a cozy and trendy ambiance, making it a great place for solo dining, working on a laptop, or meeting with friends and family.

Peet's Coffee is wheelchair-accessible with a wheelchair-accessible entrance, seating, and toilet. They offer outdoor seating, delivery, takeaway, and dine-in options, making it a convenient spot for all types of visitors. The coffee shop is also dog-friendly and has high chairs available for families with young children.

The coffee shop has received Opinions: This company has 334 reviews on Google My Business. with an impressive Average opinion: 4.4/5., indicating a high level of satisfaction among customers. Peet's Coffee is a great spot for tourists, groups, or individuals looking for a quick bite or a relaxing spot to work.

Reviews of Peet's Coffee

Abigail Flores Bojorquez

1/5

Bad customer service

On July 7/20/24 at 10:33am
Order 20064
I placed my order and waited 30 min for my order. I stood up 3 different times to check for my order. It was busy, and I was trying not to pressure them for my two drinks. 30 minutes later, I asked for them, and they told me that my drinks were there the entire time.
I asked to speak to the manager, and a barista named Alex came. She told me that she called for my order multiple and different times... Let me assure you, SHE DIDN'T!!! I asked her to remake my drinks. "I don't like my drinks melted." She refused to make them ( I asked her about 5 times ), and she refused. She went to the back and had me waiting for an extra 5 minutes. Another person came out, and she claimed to be in charge (I ask for the manager from the beginning, who was Alex than). When I asked to speak to the manager, that's who I wanted to speak to ( not a person impersonating the manager). When Bri ( the person claiming was in charge) came out with a full arrogant attitude, interrupted me when I was explaining (she didn't care for what I had to say) she told me Alex had informed her of the entire situation. She didn't solve anything for me.
Well, let me explain something. I have worked in retail and customer service for the last 18 years. Issue could easily be solved by remaking my drinks ( I waited 30 minutes). My time is valuable and very important. 2. The attitude from the stuff is absolutely unacceptable, and it's a disgrace that you have people like them working for a great company like Peets. Employees like them derogate your brand, and you will loose costumers for that time of service.

jacqueline ramirez

1/5

Upon entry I stated that I was a first time customer and asked for a recommendation for a drink with espresso and brown sugar, similar to a drink at Starbucks, he said “I don’t know what that is, this is real coffee” I was taken by surprise that the gentleman at the counter belittled me by saying such thing as a first time buyer, the lady making drinks looked over and said “This isn’t Starbucks we don’t make those drinks”, I responded that I did understand that but I was looking for something similar, they were not helpful in any way, he could’ve made a recommendation of his personal favorite and I would’ve loved to try it, instead he stayed quiet, I was still hopeful and asked what the most popular drink was and he said “coffee”.
The amount of snarky-ness and attitude was unnecessary.

Monica M Alameda (kiki)

5/5

Hi Im 10 yrs old and I came for the iced matcha Latte to try it, is so good defiantly better than willy's and Starbucks. The place is nice and cold and the people are very nice. Definitely coming back again

Truth Integrity

1/5

Online it says this location opens at 7:30 am. In my Tesla app it says it opens earlier. So I call and they say they are unable to open but don’t give a reason. This doesn’t make much sense. If they advertise that they are open and are not open there should be some explanation for this.

paolo moreira

1/5

LET ME TELL YOU THAT IN THIS LOCATION THE WORKERS HAVE AN ATTITUDE AND THEY DO NOT LOOK HAPPY AT ALL
THE DRINKS TASTE AWFUL AND MY FOOD WAS STILL COLD !!! THE CHEESE WAS NOT EVEN MELTED ALL THE WAY
I WOULD DEFINITELY GIVE AN ADVICE TO MANAGEMENT…KEEP THE STORE CLEAN AND CHECK ON YOUR EMPLOYEES CAUSE THE SERVICE IS REALLY BAD
ALSO TRAIN THEM ON HOW TO MAKE THE DRINKS CAUSE THERE IS A HUGE DIFFERENCE BETWEEN HOW OTHER LOCATIONS MAKE THEIR DRINKS AND HOW HORRIBLE THEY TASTE AT YOUR STORE ?
I DO NOT RECOMMEND THIS PLACE AT ALL

Nagarajan R

1/5

Temporary closed board placed today , but accepted online orders . Crews are inside and laughing cafe with us . Many peoples are waiting outside , no response

Maksim Ivanenko

5/5

Very nice local coffee shop with friendly staff & delicious caffeinated beverages.

Mike Gendron

5/5

I look forward to my early morning experience at this location. Manuel and Kim always welcome me with a smile and positive energy. I can honestly say that this Peet's serves the best espresso!