Barnes Crossing Auto Group - Tupelo, Mississippi

Julie M.

I want to take the time now to offer my heartiest thanks for all the care and attention shown me and my beloved Beetle Convertible. The folks at Barnes Crossing VW have always treated me like family and have taken the best care of my big. I would like to offer particular thanks to Red, the service manager who has always been fair and forthright about any issues. And I would like to thank Tyler who always greets me with a smile and handles all my questions. I cannot say enough positive things about the dealership. Thanks you.

Sonya M.

With Darrell Buchanan in Sales and Ozzie in Service I will never go anywhere else. I am a long time customer of BC Hyundai and have always been treated with kindness and respect. Those two are truly the heart of this place!!

Kyle H.

First, I have always loved Mazda. I have owned x2 Mazda3's and was impressed. So when my 70+-year-old mother was looking for a new car, I suggested getting a Mazda. She took my advice and was in love with the vehicle. Then she begins having issues with the sound system. Where she is no longer able to use the hands-free. If and when it did/does work, it goes in and out. Before the warranty going out and even after, she has pleaded with them to please look at the system. Each time she has been told that they could refer her to someone to look at the system. She has not done it because she does not trust this Mazda dealership. And her point is valid, why take it somewhere where they may or not know what is going on with the system? Just bad customer service from what she has told me. And that is her version of the story. SO, I decided to call to see what was going on exactly and to try and help clear any misunderstanding. I tried to call several times. Like most of the experiences I have read today on these reviews. They kept transferring me to the service department, which never answered. And eventually, I was disconnected each time. After several tries in frustration, I gave up.

Well, she called me last night and told me that the dealership had lost its license? I asked her that does that mean? Did anyone contact you to say to you? I mean, how did you find out? It seems like the dealership would have notified and provided some options other than having my 70+-year-old parent, one with mild dementia, now have to travel over 100 miles to have their car serviced. I now feel stupid for advising to buy a Mazda. I live over 5.5 hours away. She is frustrated and has every right to be. I'm still questioning how does a dealership lose its licensing? AND why did the Hyundai dealership have to inform her? THIS IS A MAJOR LETDOWN for this dealership. The lack of communication, as well as apathy and compassion for their buyers, is ridiculous. I received excellent service when I had Mazda and living in GA and AR. I mean top-notched. Good enough, I told my mama to get one! I would like to get this resolved as soon as possible, but have been told good luck!

Aaron H.

They made my first time buying a car pretty good. Anthony was my salesman, and he didn't do a half bad job helping me out. They even worked with me on the financing side of things. Only problem was, the car had a roof rack on it, but when I purchased the car, they had removed the roof rack and misplaced it. However, they did offer to buy me a new one (if they couldn't find it) and put it on for free as part of the deal.

Linda Y.

I came into the service department for tires, oil change and clean up and it turned out a battery. I was there for 4 1/2 hours and when I did leave, after a good bit of driving, I called back and told them that something was wrong. They drove it and put it back on a machine and had to rebalance it and I waited another hour. I have to say, everyone was very apologetic and even refunded me the cost of labor for the tires. The clean up on the car was a joke, they didn’t even wipe down the dash and the windshields were still filthy, don’t waste your money on that!

Cameron H.

Celena made my experience buying a new vehicle perfect! She and Martha were great to deal with over the phone prior to the sale. Celena made sure everything went smoothly and went above and beyond to make the entire experience a good one. She even checked in with me after I got the car home 4 hours away. I highly recommend Celena and this dealership!

wanda H.

I purchased my Mazda CX-5 in 2015. I have been extremely pleased with my service and treatment until yesterday. I took Mazda in for maintenance and to have it washed/detailed. Tristan explained a suggested service to me. I happily agreed. I understand wash service is not a charge, but I could tell they weren’t happy having to clean harder. He was very polite but I feel I was aired off somewhat. Also paid $257 for service (which was fine), but refused to let me use $40 coupon offered by Barnes crossing because I had not printed it. Also requested help because my phone Bluetooth isn’t clear anymore. Kept asking about update on my iPhone. That issue was not addressed at service. As I said, he was very polite so not knocking him. I guess I’ve been spoiled previously.

Landis T.

Don't let the name or sign fool you, they are a Hyundai dealership not a Mazda dealership. We went to drive a Mazda and they didn't have any. However they said they had some in Jackson if we wanted to go there and try one. Not willing to drive 3 hours just to try a car! The salesman who helped us was very nice