Cardinale Volkswagen Salinas Service Department - Salinas, California

Cardinale Volkswagen Salinas Service Department es un centro de mantenimiento de vehículos especializado en reparaciones y servicios para vehículos Volkswagen. Con una ubicación conveniente en 500 Auto Center Cir, Salinas, CA 93907, Estados Unidos, este servicio se destaca por su profesionalismo y atención al cliente. Pueden contactarse por teléfono en 8317892610 para programar una cita o visitar su página web en cardinalevw.com.

Este centro cuenta con una amplia gama de servicios, incluyendo reparaciones de auto, ajustes de auto, baterías, mantenimiento del auto, reparaciones de transmisiones y ajustes de ruedas. Los clientes pueden confiar en la experiencia y la calidad de los técnicos especializados en este centro.

Una de las características destacadas de Cardinale Volkswagen Salinas Service Department es su atención al cliente. Los clientes elogian su amabilidad y dedicación para resolver cualquier problema con su vehículo de manera eficiente y efectiva. Además, el centro ofrece servicio para personas con discapacidad, con instalaciones accesibles para sillas de ruedas y toiletas accesibles.

En resumen, Cardinale Volkswagen Salinas Service Department es el lugar perfecto para cualquier necesidad de reparaciones o mantenimiento de vehículos Volkswagen. Con su ubicación conveniente, amplia gama de servicios y atención al cliente excepcional, los clientes pueden confiar en que su vehículo estará en buenas manos.

Características

• Reparaciones de auto
• Ajustes de auto
• Baterías
• Mantenimiento del auto
• Reparaciones de transmisiones
• Ajustes de ruedas

Otras características

• Atención al cliente
• Instalaciones accesibles para sillas de ruedas
• Toiletas accesibles
• Appointments recomendados
• Créditos aceptados

Opciones de interés

Las opciones de interés que ofrece Cardinale Volkswagen Salinas Service Department incluyen:

• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Wheelchair-accessible toilet
• Oil change
• Mechanic
• Toilet

Opiniones

Según las opiniones de los clientes en Google My Business, Cardinale Volkswagen Salinas Service Department tiene una calificación promedio de 4.5/5 estrellas.

Detalles

Dirección: 500 Auto Center Cir, Salinas, CA 93907, Estados Unidos

Teléfono: 8317892610

Website: cardinalevw.com

👍 Reviews of Cardinale Volkswagen Salinas Service Department

Gianna Y.

1/5

My experience at Cardinale Volkswagen was nothing short of infuriating. I visited the dealership to address a check engine light issue, but what followed was a nine-hour ordeal that left me utterly frustrated. Their treatment of customers is beyond comprehension.
First, they dangled false promises—initially claiming the repair would take “2 to 3 hours.” As time dragged on, it became a broken record: “Almost done, just calibrations left,” And again, and again and again, until it really was almost time for them to close their business for that day. It took 9 hours. What can we do? Of course, we can’t just tell them to give our cars back. They know that. They don’t want their customers to know that. The reason why we brought our cars is for them to help fix the vehicle. They prey on customers that are not mechanics themselves.
The next day, the problem came back, and when I called them for help, I was bounced around between departments until they rudely hung up on me. I called their service department and explained my issue to them, and they told me that it was probably better to talk to their other department and I was immediately transferred to the other department. When the other department picked up, I explained again, my situation and the lady immediately said they don’t handle this situation and without me having any time to respond, she immediately transferred me back to the service department. No one wanted to handle my situation. How is that good customer service?
Adding insult to injury, they handed me a bill exceeding $1000—for repairs that might as well have been nonexistent. That’s a substantial sum for a broken promise. How do they expect us to survive? To pay rent? How in their right conscious do they feel like that is the right thing to do?
I hope that future customers read this dealerships comments and see that a lot of their 1 star reviews are very detailed angry reviews from unhappy customers and a lot of their higher rated reviews are either very general or have no comments in them at all. After a detailed 1 star review you can see that there are floods of 5 stars with a simple sentence or even no comments at all.
I really hope if this business truly wants to be a great business that they are reading what their customers are saying and not just replying to them blindly.
While they appear friendly upfront, their true colors emerge once they have your trust. I would literally go anywhere else.

Rebecca C.

5/5

Chris was great. Very friendly and hardworking

Zsu K.

5/5

Have been a customer for years. I keep coming back for the value you offer price wise and also for the great customer service.
Evelyn is a great asset to your company. She shows understanding and personalizes the experience with her genuinely friendly attitude. I know that the experience will be a good one as soon as I know she will handle the concerns.
Thank you all!

Lluviaedith M.

5/5

Marlene is always great when I take my car for service. Whenever I have a question, she always takes her time to explain it on a well and patient way. Plus my last visit was really quick. That’s great because I didn’t have to be without my car for long.

Mike V.

4/5

Service staff are very friendly, helpful and professional. Waiting area is rather basic but you have the option to take a courtesy Lyft ride to Panera, Starbucks or somewhere else. The only negative is the terrible music they play from a local radio station - and that is everytime I have been there. Others I have spoken to agree. Sometimes you get a complimentary wash and other times not - hit and miss

D Y.

5/5

Marlene rios has always been an attentive service rep. Her friendly demeanor and attention to detail draw me back to this location. She has always been helpful and worked very hard for my vehicle service and any issues that arise. She is truly an asset to the company!

Carlos R. L.

1/5

My car has been there over week now and nobody cares about updating me on the progress. i called about 5 times yesterday straight to voice mail. Left voice messages and nobody bothered to call back. Cannot get worst service anywhere else. Marlene and Alex or what ever their names are cannot return calls. They’re always too busy to answer a simple 5mins phone call. do not come here, i’m warning you!!

Rebeca A.

5/5

Staff attended to me quickly and in a helpful friendly manner. I was comfortable in the waiting area. The coffee was good! They shared with me the service options that i had and i was confident in the choice i made.