Consider The Cook - Vero Beach, Florida

Debbie M.

My sister was excited to take me to this store when I was visiting. She had shown me several items she had purchased from there. We saw some wooden trays with a ceramic inlay that were on the sale rack on the back. She picked up 3 of them to buy (there was 5). As the staff was checking her out, she was not sure how to input the 50% off and asked the other lady that was working. This lady came and looked at the trays and said they are marked wrong. The sticker had them priced as $20 with a red line through them and 50% . She said that she had sold one for more to people before. I said that there are different size trays at different prices back there. She refused to sell the items for the price on the stickers and wanted to charge more. When informed that she needed to honor the price marked on them, and that we are sure that Florida has laws protecting consumers same as in Canada. She continued to refuse to honor the price. The staff that had been helping, looked like she was afraid of this lady and backed off. We left without buying.
Be aware. DO NOT WASTE YOUR TIME OR MONEY THERE!

Christa M.

So disappointed in my recent visit to this store. I raved about this store to my sister so when she was down for a visit I took her. We found these nice wood trays that were on clearance. I picked up 3 (2 different sizes) and took them to the till. As one associate was checking us out asking for help from another associate of how to enter the sale price she says these are priced wrong. Not the sale price but the original price (they were 50% off). Long story short she said she would not honor the price as her boss is already losing money on these. The difference was 5 dollars. The approach was wrong no appolgie and why should they not honor the price that they messed up on (by 5 dollars). Either way she said she refused to sell them to me for the price that was on the sticker and up to me if I want to pay the higher amount. This leaving a bad taste of customer service and ethics I said no thank you and left the store. Buyer beware they do not honor thier sticker prices.

Edit- while in the store I commented that I am pretty sure Florida has laws about honoring the sticker/advertised price and they didn't respond to that comment. I have since reviewed the law and I was correct they should have honored the sticker price. I would recommend training to the staff on the laws.

Esther C.

Wonderful variety of items to choose from. We will happily return.

Someone

Very nice place with a wide selection of food items!

Gayle M.

Visiting this store was a total treat! They have beautiful unique merchandise lovingly displayed. Be prepared to spend some time here. Loved it!

Michele D.

If they don't have it, you don't need it! We went in for Madeleine pans and a hundred pan and they had 2 types of each! Very nice helpful staff too.

Rich D.

Great store, always have interesting and unusual (as well as practical) gift items and stuff you can always use.

Mich W.

Wonderful gifts and great service including wrapping up gifts for us