Cottonwood Hwy 89 - Goodwill Retail Store and Donation Center - Cottonwood, AZ

Emily S

Prices are a little over priced I saw something that said $3 yet good will marked it for $4.50 and everything was dried out in it. They even asked if I wanted a bag it would be ten cents extra. It's gone downhill

Taryn Quenzer

We used to love shopping here, but it has gone downhill. Items are extremely overpriced with stains and holes. Definitely look things over before making a purchase. An employee lady was following my teenage daughter around asking her “are you going to buy that?” and at one point, I spoke up saying we were shopping and she made a comment about us not being able to afford the price. Because of this, I doubt We will go back. I think it’s ridiculous that they won’t allow customers to try on clothes, then only offer store credit within 5 days of purchase when things don’t fit. They figured out how to make more $$$. I wish more people donated to the Mission so they would have a better selection.

Jenn B.

The size of the store is nice but it seems like it's mostly clothes. Lately the shelves have been pretty empty. The wall of bags has not had as many as they used to which is the main thing I use to go in the store for. I would love to see the coffee mugs on a higher shelf like all the other places do. You can't really look at them very well on that bottom shelf.

Eddie Adams

This may be a smaller Goodwill Store than some people are used to but...there is a ton of nice assorted items in this little store. Most items are priced accordingly. You can get an especially good deal if you look for the color of the day tags as that item is 50% off. This store was clean and organized. The cashier was friendly.

Haylie Hooper

Employee named Deb was extremely rude and unkind. I left my card in my car and apologized and said I would go get it real quick and she immediately raised her voice at me and proceeds to say “Then you need to get out!! I have a line, (which was one person). What are you looking at?! Are you going to go get it or get out I have costumers waiting. Hurry up go right now!!” and proceeds to throw her arms in the air and rolls her eyes at me. I run to my car to find it and come back to tell her I left it at the house and apologized. She says very sarcastically, “You can go talk to my manager if you’d like” with a cold fake smile. I left to my car and she comes out of the store looking and pointing at me. No reason to treat someone like that. Watch out for her I guess.

Kate Stokes

This Goodwill is an eh. What bothers me is when you go to the drop off to donate the employees dont help you unload. They just leave the buckets outside for you. Sometimes they come out but that its. Normally, it doesnt bother me but I am 8 months pregnant carrying 2 bikes by myself. I had to go back home and grab two more and I ended at the Mission. They were VERY friendly and helped me.

If you decide to go in and shop, i just would recommend to not go if you are in a hurry. There is NEVER EVER enough people in there. Line waits are very long. Pretty sure the employees raid the donations before they go on the floor. I was once told they arent suppose to do that, but I have heard that talking about taking stuff home when I donate. Which, bothers me.

Spencer S

Goodwill is now in the rip-off game. I went into this store to buy a pair of jeans. I’m in between a 34-36” waist so I found 3 pairs (in two sizes) that I liked. When I asked if I could use their dressing room, I was told that they were closed and couldn’t be opened. “But don’t worry you have 7-days to return them if you’re not happy”, I was told this TWICE!! I begrudgingly bought all three. After getting home I tried them all on and only one fit So I drove right back to the store (and it’s impact on the environment) and found out that they DON’T give you cash back, but a useless store credit! If the store employees had mentioned this, I would not have purchased anything. All because they don’t want to open their dressing rooms! This is a horrible business practice and a giant ripoff. after I use my store credit (which can’t be used outside of my home area), I’ll never return. Goodwill has no good will.

Oscar Rodriguez

Just one cashier we stay for hours in the line. Chaser called for back up but nobody came. Poor lady.
I won't come back. They don't have good deals.