CTC Event Furniture - Canton, Georgia

Johnny S. J.

Update: adding 3 stars. Customer Service Manager and VP reached out to me and provided a refund as well as sending me the items I needed. Thank you for the improved customer service!

Original: I placed an order on a Sunday, and within a couple hours (after seeing my confirmation email) I realized I ordered 72” rather than 60” like I needed. I immediately contacted them via email and explained what I actually needed. The next day, I called customer service and made the same request over the phone. I was told it would be no problem. She sent a modification request email for me to confirm with the WRONG part numbers to add and remove from my order. I emailed back to explain that it was incorrect, but received no response. I called the next day, only to speak to someone new and be told that there was a chance the order had been shipped but they would try to reroute. I then called back after receiving a email that the items had shipped. On that call I spoke to someone new, and I learned that someone else (besides who had last spoken to) would be handling my case but I was unable to speak with her. I was told to rest assured that it was being handled. Amanda, the new third CS member I spoke with, emailed me stating that I would be charged a restocking fee for the tables to rerouted. I responded to her to let her know that I would forego ordering the 60” tables if there would be a restocking fee for the 72” tables, and I received no response back. Fast forward a few days and I was told the chair portion of my order would deliver on Friday. Took off work, and they never delivered. While at work today, the delivery was made when I was not at home and I now have the incorrect size tables at my location because they didn’t get removed from the order. Bottom line: do NOT order the incorrect item because even if you contact them immediately they will not be able to handle your request for days. You never speak to the same person and each person has no idea about your issue. I will update this review if things get handled any better than they have been!

Joe H.

Great experience with the sales people and shipping was quick and on time. I ordered two sample chairs, when they arrived they had damages and looked as if they had 4 stickers on the seats and were ripped off before shipping exposing the white underneath. They also had other damages. I was told it was a mistake at the warehouse. I am in talks with the department to fix this. I then ordered 80 chairs for my Café and Event space, they came and more than 20 had the same marks on the seat. I left a message today (3-25-21) and hoping they will rectify the damaged chairs. The chairs are beautiful and I am glad I purchased them. I just hope that the company fixes the issues I am having.

Ms. B.

I give CTC Event Furniture 4 ¾ stars😁. EXCELLENT prices! EXCELLENT Customer service! EXCELLENT quality! I bought two bar high height folding tables. The only reason I shortened them a ¼ star was the delay in delivery date due to the items being in back order and upon ordering I was not told. When one item came damaged, it was replaced without hesitation. Thanks. Very pleased with my purchase.

Kelly F.

Very good experience with this company from start to finish. Excellent sales response, and the follow through with shipping was seamless. The product received was well protected and good quality too. Would use again in the future.

Posh D. Z.

I purchased children's chiavari chairs; however, some arrived with damages, the company sent out replacements. I am very happy with their customer service and will be ordering from this company again.

Tammi C.

Absolutely fabulous experience! Order arrived as expected and all chairs were of better quality than I expected. Great price! I will order again since every part of this order was better than I expected.
Thank you so much!!!

Juliya B.

Horrible experience so far. Was not told my items would be on back order when checking out. Got an email only 10 min later that my order is partial on back order. Impossible to get a hold of anyone.

Keith S.

"Fluid" is the best way to describe our experience with CTC Event Furniture.
Great products, price and service! Thank you!