Diamond Ford Lancaster - Lancaster, California

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Diamond Ford Lancaster: A Comprehensive Overview

Diamond Ford Lancaster is a well-established Ford dealer located in the heart of Lancaster, California. Situated at 1155 Auto Mall Dr, Lancaster, CA 93534, the dealership offers a comprehensive suite of automotive services and products catering to a diverse clientele. Their phone number is 12062569, and visitors can find a wealth of information, including inventory details and service scheduling, on their website: diamondfordav.com.

Specialties and Services

Diamond Ford Lancaster distinguishes itself as a leading provider in the automotive landscape. They specialize in all aspects of the Ford brand, acting as both a car manufacturer representative and a dedicated used car dealer. Furthermore, they offer a robust car leasing service, a wide selection of truck accessories, and a significant inventory of both new and used trucks. Their services extend beyond sales, including convenient car wash and oil change services, as well as comprehensive repair services.

Accessibility and Amenities

Diamond Ford Lancaster is committed to providing a welcoming and accessible environment for all customers. The facility boasts a wheelchair accessible entrance, wheelchair accessible parking lot, and wheelchair accessible restroom facilities. Wheelchair accessible seating is also available throughout the showroom. In addition to these physical accommodations, they accept various forms of payment, including checks, credit cards, debit cards, and modern options such as NFC mobile payments.

Customer Feedback & Reputation

Diamond Ford Lancaster maintains a strong presence on Google My Business, with a substantial 1256 reviews reflecting customer experiences. The dealership consistently earns an average opinion of 4.1/5, indicating a high level of customer satisfaction. Many customers praise the helpfulness of the sales team, particularly individuals like Jaime, Richard, and Eric Reynolds, referencing personalized service and a commitment to understanding individual needs. The dealership's focus appears to be on building positive relationships and ensuring a smooth and enjoyable car buying and service experience.

Key Information for Prospective Customers

• Address: 1155 Auto Mall Dr, Lancaster, CA 93534
• Phone: 12062569
• Website: diamondfordav.com

Final Recommendation

For individuals seeking a reliable and customer-focused Ford dealer in the Lancaster area, Diamond Ford Lancaster presents a compelling choice. The dealership’s commitment to accessibility, combined with its extensive inventory and range of services, positions it as a leader in the automotive community. We strongly encourage potential customers to visit the diamondfordav.com website to browse their current inventory, schedule service appointments, or simply contact their knowledgeable team. Let Diamond Ford Lancaster help you find your next vehicle

👍 Reviews of Diamond Ford Lancaster

Nancy

5/5

We had a great experience at this Ford Dealership. Jaime and Richard helped us work all our needs out and helped us find the perfect truck. I highly recommend them. The floor manager Eric Reynolds was very polite and answered all of our questions. Thank you Diamond Ford for the great experience and truck.

Nicholas E.

3/5

Price on website did not match price at dealership after test drive. Diamond Ford adds Diamond Protection plan on every vehicle which adds an additional nearly $3000 to the total price increasing the sales tax as well. They will not remove the options. They do not disclose this on their website which is misleading. There is a disclosure about options may be included but these options are on every vehicle at Diamond Ford so why is it not shown in the price? I had a heated exchange with sales manager Eric who did honor price reflected on website after all. Overall experience was good, Juan was a helpful salesman but I was not happy with the pricing.

S M.

5/5

I had an absolutely wonderful experience at Diamond FORD dealership. From the moment I walked in, I was greeted with warmth and professionalism. David Johnson was incredibly knowledgeable, patient, and truly invested in helping me find the perfect car. He took the time to answer all my questions, walk me through different options, and made sure I felt confident in my decision. The entire process was smooth, stress-free, and even enjoyable! I couldn’t be happier with my new car, and I’m so grateful for the outstanding service I received. If you’re looking for a dealership that truly cares, I highly recommend Diamond Ford!

Matt

5/5

Perfect customer service. We use these guys for all our services and they get better every time. Carlos is a great employee, friendly, welcoming and went beyond his normal duties to help us out and make our visit even better. Highly recommended and will be continuing to use them for our car servicing in the future.

Stefani L.

5/5

I recently purchased a Mach E from Lancaster Diamond Ford, and I couldn’t be more thrilled with my experience! Eric and Bryan went above and beyond to make the entire process smooth and stress-free. They were incredibly knowledgeable, answered all my questions, and took the time to ensure I felt confident in my purchase. Their customer service was top-notch, and they truly made me feel like a valued customer. If you’re in the market for a new vehicle, I highly recommend visiting Lancaster Diamond Ford and asking for Eric and Bryan. Thank you both for making this such a fantastic experience!

Raymond Z.

5/5

The staff were incredibly friendly and knowledgeable, making this the smoothest car-buying experience I’ve ever had. Sam was especially helpful, guiding me through the entire process and assisting me in selecting the perfect car to match my needs and budget. I highly recommend this dealership!

Jacek S.

5/5

I recently had an issue with my car—reacting weird, almost skidding, bouncing steering wheel—and I reached out to Dan and his manager for help. They tackled the problem head-on, even though it wasn’t a straightforward fix, and made sure everything was resolved quickly and professionally. What really stood out was their dedication to making me happy—they went out of their way to explain every step, offered solutions I hadn’t even considered, and double-checked everything to ensure I was good to go. They make things right!

yvonne S.

5/5

Deal was fast and easy and the staff were very friendly. Brian did a great job getting us started. Eric got us a payment we were able to work with and Ruben finished it off and made the paperwork easy and painless. Overall great job Diamond Ford!