Dillard's Ladies - Melbourne, Florida

Yours T. M.

I just want to give the two awesome ladies who work the purse department a big thank you for being so patient with me. 😆 Service was excellent and both women and the gentleman were very helpful. I'm very pleased with my new purse.
Thank you

Jeffrey A. B.

Today I had the privilege of going to the dress department looking for birthday dresses with a friend. Not only did tyou have have beautiful dresses but we were blessed to be waited on by Angelique who is beautiful inside and out. She helped my friend find several dresses to try on and gave her honest opinion and expertise! She was so patient when several more customers came to the department.

My friend ended up finding two dresses that looked wonderful on her and Angelique ended up steaming them. One of them even four times! Talk about patience!

Angelique went many extra niles for us and we were blessed to have her service. Dillards is fortunate to have such a wonderful employee.

Grateful,

Lesley Baron

James H.

Got to say this place is a hit or miss. Never before have I seen a store like it. Xmas the Merritt island store really came through with have the items I was looking for as well as the gift wrapping. And this Melbourne location the perfume section sales attendants as well as Merritt island were top notch. But the cosmetics people were a bit pushy and really didn't have that level of customer service the perfume people have.. bought a smart watch for Xmas and had to come back to get it sized after multiple attempts to get the jewelry and watch department on the phone to verify that they can make the adjustment the operator asked someone sitting next to her if they did and they told me to just bring it in and yes they will size it for me. When I got there which was 4 days after Xmas the sales lady ' Danica' stated they were not doing any sizing or adjustments until after the new year due to the customer traffic! I looked around and was the only person there! She then pulled a sign from behind the counter which stated the same thing! Lol.. got to say she would definitely should be sent back to customer service School .. just don't get it.. but the jewelry shop in the mall did do the sizing of the watch for me no thanks to Danika or the jewelry department at Dillard's... It's still a nice store and the perfume people are great!

Diana H.

Fabulous customer care in cosmetics at the Elizabeth Arden counter from Este. Found a beautifully embroidered white cotton Free People shirt! Thank heaven for Dillard's!

Heidi H.

Need you ask? Always the best shopping experience ever... except of course on extra 30 or 40% off day when you have to stand back and watch as the hoarders push and rush to get all of the designer purses that are marked down so they can resell at a huge profit. There is a 6 purse maximum. It should be 2 ! I don't even bother going early anymore, not worth the bad mood and really who needs so many purses!!!

Vincent M.

Falls 40% they claim wrong spot won’t honor it, not my fault it said 40% bad customer service. Should have done it. Don’t believe the tags could be in the “wrong spot” remind you it was clipped to the shoes.

William F.

Beckey in purses/accessories was awesome! She was very patient while helping me find the right purse for my wife for Christmas. I decided on a Dooney and Burke, and even better, it was on sale! I recommend her any day, just look for the curly haired blonde!

Sandi B.

Don't remember sales associates name in the lingerie department but she was so helpful. Found the perfect bridal lingerie for my future granddaughter in law! So wonderful!