Ferguson Home - Winter Haven, Florida

Introduction to Ferguson Home

Ferguson Home, located at 3490 Recker Hwy, Winter Haven, FL 33880, is a premier supplier of building materials, appliances, and home supplies. With a dedicated phone line at 38371940 and a comprehensive website at fergusonhome.com, this establishment caters to both professional contractors and homeowners embarking on renovation or construction projects. Ferguson Home – Winter Haven distinguishes itself through a wide selection, a commitment to customer service, and a range of convenient services designed to streamline the purchasing process. It's a valuable resource for anyone seeking to enhance their home’s functionality and aesthetic appeal.

Specialties and Product Categories

Ferguson Home boasts a diverse inventory encompassing several key categories:

• Bathroom Supply Store: They offer an extensive range of fixtures, faucets, showers, tubs, and accessories to complete any bathroom design.
• Appliance Store: From refrigerators and ovens to washers and dryers, Ferguson Home provides a selection of leading appliance brands.
• Kitchen Supply Store: The store caters to kitchen enthusiasts with countertops, cabinets, sinks, and a variety of culinary appliances.
• Lighting Store: Customers can find a vast array of lighting fixtures – chandeliers, recessed lighting, outdoor lighting, and more – to illuminate and enhance their homes.

Location and Accessibility

The Winter Haven showroom is strategically located at 3490 Recker Hwy, placing it within convenient reach of the surrounding communities. The facility is designed to be wheelchair accessible, featuring a wheelchair-accessible entrance and parking lot. This commitment to inclusivity ensures that all customers can comfortably browse and shop within the store. Their location facilitates quick visits and efficient delivery services.

Services Offered

Ferguson Home offers a variety of services beyond simply stocking products. These include:

• In-Store Shopping: Customers can visit the showroom to examine products firsthand and receive expert advice from knowledgeable staff.
• Onsite Services: They provide services tailored to specific project needs, often including design consultation and installation support.
• Delivery: Delivery options are available to ensure that purchased materials arrive promptly and safely.
• Same-Day Delivery: For urgent needs, same-day delivery services are frequently offered.
• Service Guarantee: Ferguson Home stands behind its products and services, offering a service guarantee to customers.
• Appointment Required: Appointments are generally required to ensure adequate staff support and optimize the shopping experience.
• Quick Visit: The store is set up to accommodate brief, efficient visits for specific needs.
• Credit Cards Accepted: A wide range of credit cards are accepted for convenient payment.

Customer Feedback and Reputation

Ferguson Home – Winter Haven has garnered positive feedback from its clientele, evidenced by 84 reviews on Google My Business. The average customer opinion is a strong 4.5/5, reflecting a high level of satisfaction. Customers consistently praise the staff's helpfulness, the breadth of product selection, and the convenience of services like extended hours and same-day delivery. Many highlight the inspiring atmosphere of the showroom, with one customer noting a significant surge in creative ideas after visiting. Furthermore, stories like the one regarding a water heater warranty issue demonstrate a commitment to resolving customer concerns efficiently and effectively, even extending hours to accommodate urgent pickups. The ability to provide solutions, such as handling warranty claims promptly, appears to be a key differentiator.

Recommended Information for Prospective Customers

For anyone considering utilizing Ferguson Home – Winter Haven, the following information is highly recommended:

• Contact: Call 38371940 to speak with a representative or schedule an appointment.
• Website: Explore the website at fergusonhome.com for product catalogs, specifications, and additional information.
• Location: Visit 3490 Recker Hwy, Winter Haven, FL 33880.
• Hours: (Confirm current hours on the website or by phone – subject to change)
• Planning: Consider your project needs and desired products in advance to maximize your visit.

In conclusion, Ferguson Home – Winter Haven represents a reliable and comprehensive resource for all your building and home improvement needs. Its commitment to customer service, combined with its extensive product selection and convenient services, makes it a worthwhile destination for both professionals and homeowners.

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👍 Reviews of Ferguson Home

Shawn N.

5/5

Helped us out with a water heater warranty. Very easy and great communication. They stayed late after closing so we were able to come pick it up as soon as possible!

Nancy A.

5/5

Wow! This place has so many beautiful fixtures, appliances, etc. for kitchens and bathrooms. It's very inspiring. My creative juices were boiling over!

A J.

5/5

Great selections. Various trim options available. It's good to look & feel. Also Destiny has been super helpful. She goes above and beyond to make sure you get the right stuff the 1st time. I love this place. Also doing very well with social distancing, gloves, mask and hand sanitizer. Showroom open by appointment.

Reyna R.

1/5

I bought 14k worth of bath fixtures here once,, apart of feeling left out at first, ( no one talked or approached me due to me not looking fancy enough I guess) well ended up buying 14k cash on appliances and still had a horrible CS, supplies had to be ordered and some of them took 6 months to get here,,, this time I walked in there and the same horrible CS ...

Valerie D.

2/5

I called to seek help for a part for my air conditioning. I asked an employee in the parking lot if he'd come take a look at the broken ac part that I had in the back of the car. It's heavy and I'm disabled and couldn't carry it into the store. He said he'd be right back to help, but he never returned. It was a very hot day and after he didn't return for 15 minutes, I called into the store. I was put on hold for 8 minutes while someone tried to track the guy down. To make matters worse, I got hung up on. So I called back and explained my situation. I was "assured" they would help me right away.... But after 12 minutes on hold that time, I hung up and called back. The woman assured me she'd help me bc she felt badly that I had waited so long with no help. Meanwhile, my special-needs children in the middle seat were screaming bc they were so hot and aggravated. So, I called once again and asked for a manager. A man came out right away and told me they couldn't help me bc they didn't sell that piece that we needed. So, ultimately I spent almost an hour in the parking lot only to find out they couldn't help me. I'm disappointed, overall. I'm not upset they didn't have the part. That's not their fault. But the lack of communication and attention to my needs really turned me off to this business. It's sad too, bc each person I spoke with was nice and courteous. But somewhere along the lines, there was a breakdown of communication or a willingness to help us.

Mike M.

1/5

A couple of weeks ago my wife and I came to this store for their plumbing expertise and specific parts for a minor plumbing task to replace 2 bathroom shower escutcheons that were rusted. We brought the fittings we needed with us to show them. The employee, Abimael, informed us he had never seen the part we were looking for and didn't know where we could get it. He sold us a different longer part that required the pipe to be cut. Even after we cut the pipe, the part stuck out too far to be covered with the new escutcheon. It turns out the part we were looking for is called a Shower WallNut, which we later found on their website (Part #S61602C, Item #1204127). However, since we cut the pipe, we can no longer use the Shower WallNut, nor can we use the part he sold us. We had to call a plumber. With the correct parts, we could have replaced the fittings for less than $20. The plumbers price for the repairs needed (walls have to be cut open) for both showers is $1,400. How disappointing and costly for us.

Jamie B.

5/5

Rachel really helped me through it make a decision on what bathtub was right for me. She took me through several options and we pinpointed what was my must haves in order to make an informed decision. I recommend this place for anybody who needs good customer service in a good price.

Mignon B.

5/5

My shopping experience was superb from scheduling to payment. Destiny listened to our vision and brought all if the pieces together flawlessly. The selection available made me feel like a kid in a candy factory! All future home fixture purchases will only come through Ferguson!