Florida Department of Revenue Child Support Program - Holiday - Holiday, Florida

S.C Services

It’s great how this state dept has received numerous request from a father to have his case reviewed cause of a job change where he makes 50% less now then when they originally calculated his owed child support.
Each time he submits his review he gets paperwork in the mail to fill out the exact same stuff over and over again so when he calls to ask why they simply state “we will review the info and mail you a letter.
This father has been homeless for almost 2 years cause they take over 60% of his check each month while he is also paying to support another 4 year old child.
He can’t afford to take anymore time off work to deal with this issue, he has to ride his bike or walk to work or labor ready so he can pay child support for his kids.
Also the child in question of this high child support was taken away from the mother 4 months ago but the drug addict mother is still receiving child support even though she doesn’t have the child.
When Thomas Kietzman calls to let them know this, they state “you need to bring us proof” WHAT?

Pick up the damn phone and call CPS and they will gladly inform you of this.

So while the father is homeless, can’t afford a vehicle, can barely afford food he has to sleep on couches of friends cause he can’t even afford a studio apartment.

He is paying almost $800 a month for one child but those calculations are based off of his last job he left 3 years ago and he has informed you of this 4 times in 3 years.
But my ex wife who lost custody of my daughter who I have 24/7 since birth 6 years ago gets to file for a reduction even though she has only paid $40.00 in over 2 years, gets approved for a reduction in a 3 month time but still doesn’t pay nothing and hasn’t seen a day in jail not ONCE!!!!

Mothers get the upper hand with child support but fathers will be put in jail ASAP if they miss a payment.

The media will be notified of this and you will be sued!!!

Megan Beall

So what we're all saying is that a knowledgeable person needs to actually answer the phone and these comments would be gone. I'll let them know.
Update: I spoke with them. They don't even have a phone what they use is interdepartmental, courts houses and other offices. They do not have phones to answer calls.
I think that they are wonderful people who get the brunt of everyone's aggravation. People go in there mad and it's not their fault that the system sucks. They don't want to give you a hard time. I've been going here for a year and a half, it's been a long journey due to Florida laws. They were with me step by step and I'm actually going to miss them when all is said and done.

sandra hughes

I've been there 3 times in the last two months for the same issue. Each time I bring the same documents (birth certificates) that they request. Each time they assure me that the issue is resolved and no more information is required. Then I get another letter requesting the same documents again for the same issue! Two weeks ago, I got such a letter. I am and have always been the legal custodial parent, birth mother and have fully established uncontested paternity for my children. Yet, for some unknown reason, Pasco Co. child support revenue keeps trying to pursue child support against my ex-husband whom I have been separated from for over a year BEFORE becoming pregnant and is not the father. I have provided proof of paternity and the case numbers of active child support cases established against the biological father in my home state THREE TIMES! Once again they stated that I needed to bring my child's birth certificate. Knowing that this was the same issue I had already 'resolved' three times, I called. Never got an answer. I then used the interactive web chat. The worker assured that they would send a note to the case worker that I had already been into the office and provided the information requested on several occasions. Yesterday, I got a letter of 'failure to comply'. Seriously? Now, I have to use time and gas to go to the office ONCE AGAIN to bring the SAME DOCUMENTS to resolve the SAME ISSUE. I have rarely encountered such incompetence from a government office!

Queen Hardy

This is ridiculous...anytime you call their ALWAYS busy with others....you NEVER can speak to anyone!! No wonder people get frustrated and overwhelmed!! It's been this way for years and yet no one has fixed this yet their quick to enforce take a person's licence( very foolish how ya supposed to work) and possibly incarcerate all over money!! So answer the phone so people have appropriate communication...it's our tax dollars paying for this service after all!! Hopefully this doesn't fall on deaf ears or just not acknowledged ...people's lives and livelihoods depend on your courtesy!!

Rosalee Latham

Went and updated info for online use. Hours later no update. And you can't submit a modification to the state it had to be individual countries. Its the STATE OF FLORIDA so it shouldn't matter. And they also can't help with the other parent holding your child from you for 8 years, even though your paying support. But 1 thing they can do is find you and spend your license and arrest you and bury you in debt.. their good at that. Not every parent should get support and not every parent should be deprived of their children. Reminder some parents want to ruin the other's life and that's not acceptable

Dennis Quinn

I can't accomplish anything I need online. Need to talk to someone at this office and the phone line listed automatically hangs up on me, no waiting or callback option. Governor and Attorney General need to look into the racket these underworked, overweight and overpaid clowns have going on here.

Karrie Anne (Kari Anne)

Really both of my children's fathers have passed away, now they want to help?! Disgusted! They could have found the death certificate easier than I could, yet they did nothing! And actually 1 person looked right at me and said she has a current address, because I did not see him, she insinuated he could still be alive.
Are you fricking kidding me people! GET IT TOGETHER

Human Bean

The people at this specific location have been the nicest and most helpful employees I've ever met at a child support office. The system itself is broken, DOR is broken and there are many mistakes made in the Florida child support system as a whole. But the people at this location try to help the best they can and are friendly. I've been here several times, I used to go to the Pinellas ones and those were horrible experiences. Thanks to this Pasco office for helping or at least trying to.