Goodwill Central Coast - Marina, California

Fabiola P.

One of the WORST CUSTOMER SERVICE EVER. I came to shop around, dressed in yoga pants, a messy ponytail, a shirt, and running shoes, and I had the bag in the picture; this female worker ambushed me when I was about to enter the fitting room. How she approached and said things is the reason for this bad review. I would not mind if she nicely asked me if I could not take my bag inside, but the fact that she assumed I was going to steal something and raised her voice at me was what upset me. I had four pieces of female clothing, three shorts for kids (inside the cart, which I was not going to try), a cat scratcher (inside the cart, which I was not going to put inside the fitting room), and a pair of boots (inside the cart which I tried previously and I was going to purchase them). The only things I would try were the four pieces of female clothes. Without any doubt, she ambushed me with a rude and nasty personality about why I would use the fitting room. I cannot go inside the fitting room without asking the staff. It seems a made-up rule, and I cannot have my handbag with me because bags are not allowed in the store. My purse was not allowed in their store. After I put my bag in their locker, I went inside the fitting room. When I got out, another woman with a bag went inside, and this woman worker said nothing to her. Other older women were previously in the fitting rooms with lots of clothing; each had sacks, and she said nothing. When I approached the cashier, I told them what had happened, and the employee apologized and tried to excuse her behavior.
According to this employee, the rude female is her lead, so she is above her. I don't understand why you work in customer service employment when you have ZERO CUSTOMER SERVICE AND NASTY ATTITUDE. Don't judge a person by the cover. I did not know Goodwill now had a dress code to enter their stores. Next time, I will wear a suit and high heels to see if she treats me differently. I hope the worker changes her attitude. Never come back to this place.

Amber Y.

I just left here because after finding 5 pairs of jeans, I looked around and realized there are NO MORE DRESSING ROOMS. My fiancé inquired about this to one of the employees (she was very kind) who said we could try clothes on over our clothes but that they indeed no longer have dressing rooms and there’s no returns on anything except electronics.
Goodwill. Please explain to me how you think this is at all appropriate to do. You are asking people to spend money on USED, DONATED CLOTHING without being able to make sure it fits properly and then if they do purchase it, they can’t return it if it doesn’t fit!?! A no returns policy is absolutely fine but ONLY IF A CUSTOMER IS ABLE TO ENSURE THE ITEM THEY BUY FITS BEFORE LEAVING THE STORE.
I can’t try on pants over my pants. That doesn’t work. This helps NOBODY. Certainly Not the consumer. DO BETTER. YOUR GREED IS SHOWING.

Aaron V.

I absolutely love this Goodwill out here in Marina! And I have to give a special shoutout to Tiffany for her exceptional service! From the moment I walked in, Tiffany greeted me with a warm smile and genuine enthusiasm. She is always so funny and has genuine conversations with the regulars and all those around. She went above and beyond to help me find exactly what I was looking for, offering valuable suggestions and making sure I left satisfied.

But Tiffany isn't the only one here at this Goodwill that is amazing. Every staff member I've encountered during my visit was incredibly friendly, helpful, and dedicated to providing excellent customer service. It's clear that they all take pride in their work and genuinely care about their customers' experience.

The store itself was well-organized, clean, and filled with treasures waiting to be discovered. I found myself a pair of brand new boots here that I always get compliments on! Whether you're hunting for clothing, household items, or unique finds, this Goodwill has something for everyone.

Lena M.

The personnel are very nice. Most often I find something for my decor, crafting, or storage. I found a fish sculpture for $2.99.

SUNSET B.

Too expensive! Marshall's and Ross is better, brand new and either less expensive or equal price. There is a male employee there that follows you all over the store. Weirdo. I'm Not coming back. And then they charge me $.25 for the plastic bag!

madalynn M. (.

This used to be my go-to Goodwill as it’s close to other great places but they recently closed down their fitting rooms which absolutely sucks because now I can’t try anything on and therefore won’t buy anything.

Giselle A.

I love shopping here, I normally have a good experiences with the staff however, yesterday I was disappointed by the lack of communication one employee had. Very odd for someone working checkout. If there is an issue I would think the employee would speak to me instead of gossip to another about me infront of me.

For me, in order to expedite the checkout process I take off the clothes I'm buying from the hangers and hand them over to the cashier as soon as I get there.
If I'm buying alot, I think it helps.

As I was shopping, a tall, younger, Hispanic male with a shaved head. No name tag pointed at my cart where I had the hangers and said to another employee: "they're not supposed to be doing that"
The other employee just shrugged.
I think the 1st employee should have addressed his issue in a respectful and informative matter. He obviously thought something was suspicious about this. I understand due to theft reasons, but I did not know that. Employees should be trained on how to communicate with customers. I put back the clothes on the hangers. Once I got to the checkout I then tried helping take off the clothes off hangers as the line was building up and I had alot of stuff. I set the hangers on another register and said sorry for some reason and this employee literally said nothing the entire transaction. Just plain rude.

On another occasion at goodwill, I saw a female employee inform a customer she could not bring clothes inside the restroom. The customer had no bad intentions and simply did not know. The employee said "miss, it's policy not to allow merchandise be taken inside the bathroom"
I think that employee handled that great. Again, informative and respectful.

Javier R.

I was debating on writing a review on this store because I usually give good reviews but I’ll make an exception. Because of the POOR customer service from an older man with glasses whose name was JOE. I will no longer be shopping here anymore. This employee was rude, lazy and ran away every time a customer was at checkout. Just because of this HORRIBLE customer service I have to commute to seaside or Salinas goodwill which is a further drive, but honestly is worth it just to get some quality service. I honestly don’t even know how this employee was hired. A perfect example of what an employee should NOT be like. Goodwill please do BETTER on making sure this employee get proper training because he certainly has a long way to go on how to treat customers.