Leigh Jewelers - Vero Beach, Florida

THOMAS T.

I cannot recommend Leigh for Rolex servicing.
I was told there was a jeweler on site able to service my Rolex Submariner. The charge was more than a Chicago AD quoted, (4 figures) but I decided to trust Leigh with servicing my watch.
After my watch was serviced and returned, I experienced intermittent difficulty pulling the crown all the way out. I returned the watch for warranty work to fix this problem three times, and was told there was no problem pulling out the Crown. That was not the case.
A few months ago I couldn't pull the crown out at all. I took it to a my Rolex AD. After a brief look, I was given a note which said "Set lever is slipping. Needs another service". The Leigh repair warranty has expired.

It is disappointing that a Vero Beach jeweler with an excellent reputation that Leigh seems to have, would not respond to my satisfaction.

Kenneth F.

We have used Leigh Jewelers for many years. Whether it is something out of the case, a custom redesign of an old piece or a custom piece for a special occasion, the same level of customer service and professionalism is provided. A special note of thanks to Julie for always "getting it right" when I really have no idea when I walk through the door looking for that piece that captures the moment.

Kylen M.

Dropped my 1 inch long pendent off on Saturday to get fixed. It broke at the top it’s a thin pendant nothing crazy I needed it done at least before Friday due to me leaving for the weekend. They called me 3 days later saying it will be $75 to fix. I said okay. Thursday comes I’m ready to pick it up still wasn’t fixed in time mind you this is a 1 inch long pendant. I took it to another shop at 4:45pm (they close at 5pm) they fixed it same day for $45

Konny F.

Finally got my Vero Beach bracelet! Staff was very friendly and helpful. Received the bracelet in a beautiful box.

Michele D.

Very professional and knowledgable staff. They have very creative suggestions for custom pieces such as the brooch I brought in to turn into a necklace. Very friendly atmosphere and gorgeous jewelry too!

Carol J.

I bought a Vero Beach bracelet for someone who was moving away. The sales person was very gracious and helpful, and she told me that if the bracelet did not fit, it could be exchanged for the correct size. It was a bit small, and my friend was able to exchange it the next day, quickly and easily. Leigh Jewelers is a pleasure to deal with.

Ann M.

I came in to purchase some Pandora charms, for my mom, as a Mother's Day gift. While I was there I brought my Pandora charm bracelet and my daughters two Pandora bracelets to have cleaned. I purchased several charms for my mother that day, and they wrapped them beautifully.
As most people know Pandora bracelets get very dirty very fast, even when you keep them in a special pouch. When I came back I was given only two of my three bracelets. I told them that I had left three bracelets to have cleaned not two. They asked me if I was sure. I assured them that I was 100% positive that I did in fact bring three bracelets. They went back in the back and checked, while they were doing that I went out to my car, they had made me think it was my mistake. I cleaned my car out thoroughly, I called my daughter to make sure that she had indeed give me both of her bracelets. At this point I was slightly freaking out, I have not only silver charms but a few gold charms on my bracelet. I guesstimated that the bracelet was well worth $800-$1000. I went back inside and assured them again, that I had dropped off three bracelets and I had not left anything in my car. I asked him if there was a possibility they could review the tape, I would think that they had cameras going 24/7. They told me all they had were two bracelets, they gave me my two bracelets and basically told me to leave. At this point I felt very foolish and I felt like I was at fault. I was very embarrassed. There were other customers in the store and they were all staring at me. I left my name and phone number hoping that they would find my missing bracelet. About two hours later they gave me a call, they had found my missing bracelet, apparently the person who was cleaning it put it in a different solution and they normally use, and that person was out to lunch when I came back to pick up the bracelets. I was very happy, I went back to the store. When I arrived there they handed me my bracelet, there was no apologizing, nothing. They still acted like the whole thing was my fault. I have purchased many Pandora charms since this incident. But not one of them was from Leigh jewelers. I will not patronize that store again, not only did they misplace a piece of my jewelry, then accuse me of not even dropping it off to them, they made me feel foolish. A very disappointing experience.

Genevieve M.

I am always beyond pleased with the professionalism; efficient, helpful, and patient customer service; and talent/vision that I encounter when I visit Leigh Jewelers!