Nordstrom Del Amo Fashion Center - Torrance, California

Keya T.

On 12/04 I purchased a skims set for my daughter for Christmas. I asked the employee for an xs. She had to go grab it from else where because there were no xs on the rack. Before I could even take a look at it when she came back she asked if I wanted it gift wrapped, I told her it didn’t matter, whatever was easier for her. She took the items to wrap, never handing them to me for me to check . I didn’t think I had to but I should’ve. When she came back the items were gift wrapped but the entire time she was back at the register she was rushing and kept speaking to the customer behind me apologizing for taking so long, telling them she would be right with them, she could barely focus on my transaction. Fast forward to today 12/25, my daughter goes to open her gift and the top and bottoms are two different sizes. I’m highly upset because I know the clerk was trying to rush me out of there so she could wait on the people she WANTED to wait on. Now I have to drive back to Nordstrom to exchange and hope they don’t give me a hard time.

hisham A.

one of the best restaurant’s atmosphere like five hotel food really fresh and delicious service amazing i visited the restaurant more than 4 times they have variety of fresh food it’s really wonderful

Victoria O.

Always the best customer service at Nordstroms. I want to thank the ladies at the Dior counter for going above and beyond to help me. Thank you!

Jeffrey M.

Well isn’t this quite the place. Someone told me no matter what I was looking for I could find it here and I absolutely agree. I was looking for a pair of wide shoes since I left my other shoes at home and had a wedding that evening.Thankfully the minute I got to the mall I could relax knowing that of course I could find what I needed in this place. It’s huge. Amazing lots of flag ship stores and happy folks running around it was a little bit like Disneyland. And yes I got what I was looking for and have a great time it was very impressive.

Janice M.

One of the worst experiences today ever by a store manager and her staff. Today my 18 year old daughter, my grandchild and I walked into Nordstroms at the Del Amo Mall Fashion Center in Torrance excited to get a head start on some pre-holiday shopping and just getting out on a beautiful Sunday. My best friend gifted us all shoes and unfortunately they didn't fit on my granddaughter and my daughter. We decided to take them back and receive a gift card so that as my friend suggested whatever doesn't work for us we should take back and get what works best for us. Never ever thought or expected what occurred today.

We approached a register over near the free people clothing line section, upstairs on the second floor with our bag of shoes to return. A salesperson by the name of Rita along with another woman next to her named Irvana both looked at each other and Rita replied "let me guess a return right?" Both ladies began to laugh and from the very beginning they treated my family with rudeness and appalling behavior. I had explained the shoes didn't fit and so we just wanted to see what we could find instead and receive perhaps a gift card. They looked at each again and then Rita continued with the return. All the while Irvana was assisting a Caucasian family with their also large return but for some reason didn't make fun of them (my guess is they have shopped with her before idk but she was quite polite to them)
I am Mexican-American. Then Rita tells me how cute the toddler shoes are and I don't want to keep them? Why would a salesperson ask this minutes after a customer just explained the size was too big. She wasn't listening to anything I said apparently and their faces said it all they had judged us and made sure to humiliate us. The mother and son next to us looked at us and the fact that these 2 salespeople made us feel unwelcome and uncomfortable made for the worst experience we ever had at a store. I used to work at Nordstroms back in the late 90's for years and my oldest daughter also worked there for 2 years back 2019-2021. We both prided ourselves in our excellent customer service care to our customers and never would ever treat anyone this way or start off telling a customer such a thing. I would greet a customer by first saying "hello, how are you, how can I help you?" Once the customer shares what they need I might offer to help them find something else and make sure they have a wonderful experience and help build a customer-salesperson relationship which Nordstrom's taught us to do so that customers continue to shop at our store, come to our sales where we'd mail little personal cards and so on. This store used to stand out and above the rest and that was where I would say to this day I have gained sone of my best sales skills and also I carry myself very mannered and polite as that is how we were raised. That said, this place is and never will be what it once was. It's no wonder the store is empty most of the year unless it's the holidays.
You used to see salespeople who were vibrant and helpful, smiling and cordial and professional. Now I kid you not I confuse it with an indoor swap meet and sone of these "salespeople" should not be working here as they do nothing for the stores image and sadly their attitude represents the store. Store managers need to do better with who they allow to manage departments and that's also why I'm writing this because when I asked Irvana if I can talk to her manager she replied she is the manager! Shocked that a manager can behave so poorly and so unprofessional. I have had better service that was impeccable at Taco Bell and McDonald's. This is no longer a place I ever want to shop at and will not be back. My daughter xN use her gift card and that will be the end of that. I had a talk with this "manager Irvana" and told her that she made my daughter feel bad and my daughter had to walk away with her baby because it made her feel bad and she never had this happen to her anywhere before.

Thomas D.

Staff was too busy to help. The tiny jewelry in the cabinets looked completely overwhelmed by the display. But the rest of the place was awesome 👌 fun to look through some very good deals on stuff

A A.

Nordstrom alteration services were very bad. Needed to shorter the sleeves of Armani dress shirt and they ruined it. They didn't even try to fix it. Nordstrom is not the same ... don't recommend it!

MYLENA M.

A nice place to shop if and when you have the money to spend. Always clean! Best time to shop is during the day on weekdays.