Oceanology - Altamonte Springs, Florida

Tony P.

BEWARE REEF AND OCEANOLOGY!!
We have bought flip flops, tshirts and other things here for the past several years, spending $300 to $400 a year.
On July 22 my wife bought a pair of Reef "water friendly" flip flops for $55. The first time they got wet water got inside the shoe and mildewed. The left shoe only, how is that not a defect? Stunk up the whole closet!! My wife contacted the store and was told it was over 30 days (it was 42 days) and they would not return or exchange them. We have tried everything to get the smell out but the mildew is somewhere inside the shoe so they are basically trash.... The owners are not even willing to issue store credit. They are now losing a long time customer over a poor customer service decision for $55. Pitifully foolish.

I am attaching a photo of the bad shoe and the tag so no one else gets stuck with these things. You can see the shoe is basically new.

My advice, buy Okukai or some non Reef shoes and don't get them from an irresponsible retailer like Oceanology.

Chris D.

Absolutely love this store!!! The staff is always welcoming and helpful!! They sell all kinds of cool shirts, hats, jewelry, stickers etc! If your an ocean lover like me I highly recommend stopping in and checking out all the stuff they have to offer!! You won’t be disappointed!!

JC C.

My husband and I stopped in Oceanology this afternoon to peruse a few items. We inquired about neck rash guards and were quickly assisted by outstanding service! The two young ladies that assisted us were a complete delight and very helpful. Alani rang us up and made our trip for a basic item into such a pleasant experience! Thank you ladies for making our afternoon with your exceptional service!!

Candice C.

In general, my experiences inside this store have always been good. I had an issue with the sizing of something, so I took it back in a few days later to exchange (item still fully unopened, and I had my receipt for the item). While my overall situation was taken care of, I did feel like I was being called out a bit for something that was not my fault. The item rang up differently than what was listed on the product packaging, so I was asking if it was possible to exchange it for the right size/price. As a retail manager myself, I understand that there are some things you need to call into question on returns, however - if I have my receipt dated within the 30 days, have the product completely unopened/unused, and have clear proof that the item was not priced correctly, I'm not really sure why there were so many questions regarding my exchange. As stated above, my overall need was met and I was able to get the right size for my item, so I will still give 4 out of 5 stars.

Matthew H.

The customer service at this store is amazing! My wife and I went in to just browse and get me another sticker for my truck and ended up buying my wife an awesome pair of Costa sunglasses that are awesome. We love this store and now that we know it's family owned and operated we will definitely keep returning.

katlyn L.

Absolutely love the store. I just wish I could shop them online as well. It would be so cool if they created a app.
Since I first shopped here my wardrobe only consist of their shirts. The best shirts I can ever ask for. Thank you.

Rob C.

Cool store with a good selection of top brands (Salt Life, etc). My only issue is with the crabapple middle-aged lady that might be the manager. All the girls are so nice and helpful, but this lady gives off cold vibes. She should stay in the back upbacking boxes and definitely not be the face of the business.

Rafael R.

Do not shop here as they do not honor their ticketed/ marked price. Saw some bottles marked 29.99 and all had the same price. Manager Mike said an employee must have missed priced the merchandise I had to pay full price. Would honor the price said he didn't have to sell or to us. Never going back there and telling all not to as well. Horrible management and customer service.