Once Upon A Child Altamonte Springs - Altamonte Springs, Florida

Jada W.

I’ve given “Once Upon A Child Altamonte Springs” several chances, but after my recent experience, I’m done. Every time I visit, the employees are rude and completely unhelpful. Wendy, Hunter, and Delayna, in particular, were especially rude during my last visit. Not only do they act like they don’t want to help, but they also give off an attitude like you’re inconveniencing them by even being there.

To make things worse, they pick and choose when they want to accept donations, even after I called ahead to confirm the best time to drop off my items. It’s incredibly frustrating to make the effort to donate only to be turned away. Customer service seems to be nonexistent at this store. I won’t be returning, and I definitely won’t recommend anyone else to spend their money here. Avoid this place if you value decent service!

Zarri M.

I don’t agree with them either they gave me 21 dollars for 6 pair of brand new shoes that costed me a lot of money only ones were touched were the converse n blue Jordan’s but I’m confused about them shoes being so nice n I expected atleast 40 or something for that many pair

Jennifer M.

I have been trying to get a hold of the store manager every time that I call they never want to put him on the phone.. the guy that is a team leader his name starts with the letter N or M it's hard to pronounce his name but it's a young looking kid, is a liar and claimed he checked items that required battery, turns out he lied about it because once I opened the toy with the screwdriver it doesn't even take AAA batteries like he claimed it takes a different form of battery and The reason why I ended up checking it with the screwdriver after he said that he wasn't taking the items is because I told him that the item is brand new so I don't understand how it doesn't work so he wasn't taking any of my items so he lied about checking the items just because he does not want to do the extra work.. then he says that he is the owner of the store which that is not true because he is not Bill.. the customer service there unfortunately has gone down the drain .. there's only one girl that was helpful .For a person to take the time and sell their items and for people to lie just because they don't want to work not only is the owners of the place losing money because of these type of workers they should not be even there.. I can't imagine how many more customers have been scammed in the way as well..
Hopefully the issue gets resolved because if you're a team leader you should be leading by example that is your actual role..

Kristy A.

I have a 3 year old and 1 year old. We LOVE this store. My 3 year old loves going through the toys there and the clothes are really cheap. On top of that, they have really good sales throughout the year. This place really helps me out a lot!

jessica C.

They have great sales and what they offer seems very fair. Prices also are responsible. However, I have an issue when I take the time to lay the clothes in nice then they return it like this. I talked to one of the leads to ask if this was normally how they return items to customers (just thrown in). She stated that it was how they normally return items. There is also one lady there that just has a bad attitude.

Tiana F.

I don’t know if I was having a lucky day,we just took our kids to Santa and I needed a stroller for our son. As soon as I walked in there was one sitting right there that was brought in yesterday and was only $45 dollars. I’ve always been happy with once upon a child. There are a lifesaver.

Monet L.

This business is absolutely terrible and the owner BILL is even worse! The employees that I’ve encountered today are terrible but yet again they are working at “once upon a child” so yeah they aren’t going very far lol but the police were called on me and i was trespassed from this store all because i asked if the things they were telling me during my short time there if it can be reflected in a policy handbook. Delayna, Wendy, hunter and an unknown employee who refused to give her name SHAME ON YOU! I called and made sure to check their website before coming in to do a donation and I was told That they were closing the donation counter at 4 PM. I arrived at the store at 3 o’clock on the dot And as soon as I walked in the store, I was greeted by disgusted looks by those said employees as if what am I doing here and instead of a greeting, they immediately looked at me and said our donation counter is closed and I said I called before coming and you told me the donation counter will be closed at 4 PM and I’m here at three so once they realize that they had spoken to me over the phone and told me OK well, we’ll take you but you’re going to have to wait in the store until we’re done with your donation there were tons of other donations ahead of me so I would’ve been waiting there for hours keep in mind I was very nice and accommodating to them although they had very nasty attitude since I walked through in I asked them why is it that I have to wait in the store for my donations when your website says nothing about that and I even called ahead and asked that question and I was told no so why am I being told something different when I’m actually in the store Delayna , who said that she’s a manager and Wendy, who also identified herself as a manager said that because I’m here the counters close I would have to just wait and I asked them if they’re able to produce that same explanation via policy handbook so I can see if that’s hand written policy or if that’s just them making things up to deter me from Staying so that they wouldn’t have to do their jobs. Wendy stepped in and explained the same thing that Delena explained which yet has not answered my question and I asked them are you able to produce this via written policy and they were Dumbfounded, so obviously they said no, but it’s just what their owner bill said they can do. So I began to ask more questions keeping in mind I’m very respectful at this point just trying to seek answers for these made-up rules Wendy then tells me that I can leave, to which i reply did I say I want to leave? When the officer arrived Wendy decided to change her tune and say to me that she didn’t mean that i was to leave the store but i can wait in my car for donations to be done but according to her, she said, I took it the wrong way to which I replied as a manager. If you see a customer took what you said wrong you had ample opportunity to explain that you didn’t mean for me to leave and that you would not do business With me, but that I would have the opportunity to wait in my car until my donations were done, but she did not explain that to me and that’s something that a manager should have done! Of course she was silent because she knew I was right. But to sum it all up delayna said that she’s calling the police so I told her that’s fine. I’ll patiently wait. The police showed up and just let me know that I’m trespassed, but officer bell was such a sweetheart, and I just explained to her that this was not a case of A angry black woman just acting out in public, but it was just the fact that these employees hate their jobs and take it out on paying customers
The many many negative reviews on Google can back up what I’m saying. BILL Shame on you for having such terrible people work for you and seeing how many complaints they generate each and every week and still having them employed you won’t have this business for long! ( image of employee who refused to identify herself)

Janet S.

Great store for gently used baby, toddler and up to teen clothing. Be prepared to wait in line. Very busy place, but with good reason. Carefully organized and displayed. They have special occasion attire, toys, swimwear, strollers, cribs, bassinets, just everything you could want. Its like a Plato's Closet for children. If you are looking to sell, please be prepared to have a 2 hour wait at the end of sale days! You are required to stay in the store with your items. I enjoyed my visit. Spread the word!!!!