Out of the Closet - West Hollywood - West Hollywood, California

Emma P.

This whole chain is nice. I think the long beach one is a little better with a larger selection, but the staff are all nice. There’s a parking lot and they make dropping off donations easy.

Mischa I.

Donations drop off stops at 6pm.
Was told "Just for my information" when I just went over at 6:20.
Please AHF, put it on your donations website. Because, when I'm donating stuff and getting lectured, it doesn't feel good.

Mia M.

This is my favorite thrift store in LA Hands down. I love the vibes and it's nice to know my money is actually going to HELP PEOPLE as opposed to other stores that frame themselves as charity but aren't.

Josh E.

Not sure if it just the location but the actually have nice stuff! A good selection of clothes for men and women, although I’m a little bummed that there isn’t a book/movie section. The Halloween costumes they make for the storefront are absolutely beautiful

samantha N.

Very disappointing experience.. I came in looking for some jeans, and their selection was lackluster at best. Nothing was organized by size, and many things were half hanging on the hanger, making it very hard to look through their selection.
After finding two pairs of jeans I asked to try them on, and was told they don’t have a fitting room, but that I could try them on in the middle of the store, which was a very strange thing to tell customers. I was clearly uncomfortable trying on jeans in the middle of the store, so I asked what the return policy was, and she told me that I could return my two items so long as they had the tags and were returned within 48 hours. Well after going home and trying on the jeans, I realized they weren’t for me, so I went back the next day to return. When I came back I was told that they never accept any returns. I explained that the employee the day before told me that I had 48 hours to return my items, however the employee refused to accept my return despite having all the tags on and the receipt and proof of transaction. If you’re going to tell customers about the return policy, then you really need to keep your word and honor that. Had I been told the truth that I could not return, I’d never have purchased anything from here. Honestly felt duped, and their employees were rude and not at all helpful or sorry.

UPDATE: despite the company “reaching out” to escalate things, as you can see below, I’ve never heard anything back from them. I tried reaching out to them using their provided email, and they’ve just never responded. Sure seems like a scam to make it look like they care when customers have issues.

Josh G.

Heard a lot of great things about this place but maybe it was an off day. Product selection wasn’t so great for men…was a lot of fast fashion brands like Zara and H&M. Nothing organized by size and a lot of tags either cut off or difficult to find sizing. Biggest issue is that they have all that space and no dressing rooms. You don’t organize the clothes by sizing but you also don’t have a fitting room to check if things fit. Not a good combo and the advice to try clothes on on top of my own clothes doesn’t work with pants or when there’s no area in the store to even do that. Not a prude but not entirely sure everyone wants to see me in my underwear trying on pants. Will try again but didn’t live up to the hype.

MilkKefir

Clothing, furniture, books, bric-a-brac and more....many sales special throughout the week. A veritable treasure-trove of items, changing moment to moment. There is good parking available accessible from the alley, behind the store. HIV and other STI testing may be available at this location...

They will accept many of your donations, if you have extra stuff to share...
The staff are friendly and always helpful.

Sophia C.

I was expecting a lot more from the photos, and there are some, but only a handful of circle racks and two wall racks for women's clothing. Nothing was organized by size, and there was very little variety in sizing. But the pricing of the items was good and I didn't notice any fast fashion items which is great. Also no dressing rooms? I didn't get anything, I just wish there was more size variety, options, and variation.