Paloma it’s all about the dress - West Palm Beach, Florida

Introduction to Paloma’s It’s All About the Dress

Paloma’s It’s All About the Dress is a premier dress store located in West Palm Beach, Florida. Situated at 7629 S Dixie Hwy, the establishment offers a curated selection of dresses for various occasions, catering to discerning customers seeking quality and style. The company prides itself on providing a personalized shopping experience, focusing on helping clients find the perfect dress to make them feel confident and beautiful. With a dedication to customer service and a thoughtfully chosen inventory, Paloma’s is rapidly becoming a go-to destination for dress enthusiasts in the region.

Location and Contact Information

Customers can easily locate Paloma’s It’s All About the Dress at 7629 S Dixie Hwy, West Palm Beach, FL 33405. For those wishing to contact the store directly, a phone number is readily available at 5617681758. A detailed website, palomaitsallaboutthedress.godaddysites.com, provides further information about the store’s offerings, including current styles and promotions. The website also offers convenient online browsing, though in-store visits remain a core part of the shopping experience.

Specialties and Services

The store’s primary specialization is, unsurprisingly, the sale of women’s clothing, specifically a comprehensive collection of dresses. Paloma’s doesn’t simply stock dresses; they meticulously select each piece, ensuring a balance of contemporary trends and classic designs. The store’s inventory is designed to cater to a broad range of tastes and budgets. Furthermore, the staff is known for its willingness to assist customers in finding the perfect fit and style, offering valuable guidance throughout the selection process. The emphasis is on helping individuals discover dresses that truly reflect their personal style and complement their figures. The store has demonstrated a commitment to offering a diverse range of sizes and styles, acknowledging the importance of inclusivity in fashion.

Amenities and Accessibility

Paloma’s It’s All About the Dress is committed to providing a comfortable and accessible shopping environment. A wheelchair accessible parking lot is available for customers with mobility challenges, ensuring that everyone can easily access the store. Acceptance of various payment methods is also a priority, with credit cards and debit cards all being readily accepted. This convenience streamlines the purchasing process, allowing customers to easily complete their transactions.

Customer Feedback and Reputation

The company has garnered a positive reputation within the local community, as evidenced by the 38 reviews available on Google My Business. The average opinion reflects a generally satisfied customer base, with many praising the helpful and respectful staff. Customers consistently highlight the quality of the dresses and the store’s reasonable pricing. Several reviews specifically mention assistance in finding dresses for special events, such as proms, emphasizing the personalized service offered. One customer noted that the staff helped their girlfriend find a beautiful dress for prom, citing the design's beauty and affordability. The feedback overwhelmingly suggests a dedication to customer satisfaction and a genuine desire to assist clients in finding their dream dress. The store’s commitment to providing a positive shopping experience is clearly reflected in these reviews.

Key Characteristics & Style

Paloma’s It’s All About the Dress stands out for several key characteristics. Firstly, the store’s selection is characterized by a careful curation of designs - they aren’t simply stocking mass-produced items. The staff’s expertise and willingness to provide personalized advice are also defining features. The store's commitment to accessibility, including the wheelchair-accessible parking lot, demonstrates a proactive approach to inclusivity. Finally, the reasonable pricing of the dresses, considering the effort involved in crafting them from scratch, contributes to the store’s appeal. The aesthetic leans towards elegant and sophisticated, with a focus on timeless designs and flattering silhouettes. The store actively maintains a diverse inventory to cater to a wide range of tastes and body types.

👍 Reviews of Paloma it’s all about the dress

Xavion L.

5/5

Very great customer service helped find my girlfriend a beautiful dress she used during prom. Beautiful design, reasonably priced it’s not easy making dresses from scratch, staff was nice and respectful helped us choose what she liked. No complaints would recommend!

Rosario S.

1/5

I am compelled to express my extreme dissatisfaction with the treatment I received as a customer of Paloma Dresses, particularly regarding a purchase I made for my granddaughter's Sweet Sixteen celebration. This review seeks to outline my experience factually and without hyperbole, in the hope that others may be informed about the practices of this establishment.
In early June 2024, I ordered a gown for $2,000, making timely payments over several months. Unfortunately, due to unforeseen family health issues, we were forced to cancel the planned event. Upon contacting Paloma Dresses to request assistance in reselling the dress or exploring alternative solutions, my request was met with an outright refusal. The representative stated, “No, we can’t help you at all, and leaving your dress here will take up too much space.”
Subsequently, I inquired about extending the payment schedule due to our family circumstances. This request was also denied. Nevertheless, I continued to fulfill my financial obligations, making the final payment as scheduled.
When I arrived at the store to collect the gown, I asked if the dress could be displayed on a mannequin to facilitate its resale, given that it would no longer be used. The salesperson refused, stating she was busy, despite appearing unoccupied at the time. When I offered to assist, she sought approval from the owner but returned with another refusal.
Further attempts to discuss this issue were met with unprofessional and discourteous behavior. Another salesperson interjected, yelling, “It can’t be done and it can’t be done.” This hostility escalated to the point where my companion, understandably frustrated, expressed his displeasure in strong language.
To compound matters, upon leaving the store, I realized I had not been provided a receipt for the final payment. When I returned to request one, I was told dismissively, “We don’t give receipts. Don’t you have your receipt?” After explaining that the original receipt was not immediately accessible, I was told to retrieve it myself. Ultimately, I requested and photographed the store's copy of the receipt as proof of purchase.
The evening following this encounter, I shared my experience with my family, who chose to leave online reviews detailing their own perceptions of this ordeal. The following day, I received a phone call—presumably from the owner—who accused me of tarnishing the business’s reputation and yelled at me to the extent that I was forced to terminate the call for the sake of my health.
While I understand that businesses operate under policies and constraints, the complete lack of empathy, respect, and professionalism displayed throughout this process is unacceptable. The experience was made even more distressing by the confrontational tone and disregard for basic customer service standards.
I caution prospective customers to carefully consider their choice of vendor and to review other feedback available online, which similarly reflects subpar service and treatment. What should have been a joyful occasion was marred not only by our personal family challenges but also by the unkindness and inflexibility of the staff at Paloma Dresses.

B&k A.

5/5

Had such a good experience here!!! Love love all the dresses, the perfect place to go to when you’re looking for a prom dress or authentic Quinceañera dresses!!! Will come back to bring my nieces and daughter 🥰🥰 i love put more stars 🌟 she deserve , great service owner very nice and the girls work there , I’m very happy for the service💫💫 high recommend 💫

jordan B.

1/5

If I could give them negative stars I would!!! The worst customer service. My lady had a dress made there for her granddaughers sweet sixteen and she spent $2000 to have it made. Stay away from this business they are soooo rude and not good to customers they are the worst!!!!order your dress else where they steal.from customers

nicollebaby C.

5/5

My family came here to get my little sister her dress and we had an amazing experience! They were so patience with us my sister was very indecisive. She couldn’t decide which dress she wanted the staff was very patient with her. We finally picked the perfect dress and they made sure the dress was ready with her liking, I love how they always keep up with trends and always have the newest dress in. Best place to come for any dresd! I’m definitely coming back.

Judith Q.

5/5

This place here I don’t even know where to start but definitely more than a 5 ⭐️ review. We had a horrible experience with A&y boutique in Tampa fl and ended up having no dress thanks to their lies am scamming.left with last minute options we would have to travel to Texas or cali an something told me to take that 4 hour drive to @paloma it’s all about the dress!!! When I say stunning and amazing customer service I mean it. We walked it an because of our bad experience else where we came in straight forward an asked is this a reseller or can a new dress be ordered an be here on time the spoke with nothing but honesty. Showed us options allowed my daughter to try on multiple dresses until she was able to find one an if not they would order one get it custom we ended up getting her Quinceanera dress ten times better looking than the one she was going to go with in Tampa. Not only did they find her a dress they were able to place an order to get a matching dress for her younger sister. They also gifted her with a head piece at no cost 💖the showed us places to go for shoes food and all .I highly recommend this place

Letty H.

5/5

Great Service and the nice people. They offer us to make the bow for the dress at no cost. We have to pick up the dress 👗 thank you Dora you have Beautiful dresses your attention exceeded our expectations.

Tanya V.

1/5

If I can give negative stars I would. They don’t deserve one star. This place is unprofessional. Harassing calls to the customers regarding reviews You are rude and should not be conducting business.Don’t waste your time & money!