Patagonia - Palo Alto, California

Address: 525 Alma St, Palo Alto, CA 94301, United States.
Phone: 6503298556.
Website: patagonia.com
Specialties: Outdoor clothing and equipment shop, Clothing store, Outerwear store, Sportswear store.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, LGBTQ+ friendly, Appointment required, Quick visit, Clothing, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 440 reviews on Google My Business.
Average opinion: 4.6/5.

📌 Location of Patagonia

☎️6503298556

⏰ Open Hours of Patagonia

Monday: 10 AM–6 PM
Tuesday: 10 AM–6 PM
Wednesday: 11 AM–6 PM
Thursday: 10 AM–6 PM
Friday: 10 AM–6 PM
Saturday: 10 AM–6 PM
Sunday: 10 AM–6 PM

Introduction to Patagonia

Discover the world of Patagonia, a renowned outdoor clothing and equipment shop located at 525 Alma St, Palo Alto, CA 94301, United States. With a stellar reputation and a loyal customer base, Patagonia has become a go-to destination for those seeking top-quality apparel and gear for outdoor enthusiasts.

Store Details

Conveniently situated in the heart of Palo Alto, Patagonia's store offers a wide array of outdoor clothing and equipment, including their signature line of outerwear, sportswear, and casual wear. The store's layout is designed to provide easy navigation and a comfortable shopping experience, with knowledgeable staff members always ready to assist customers.

Key Features and Services

What sets Patagonia apart is their commitment to providing exceptional customer service, ensuring that every visit is a memorable one. Their specialized staff members are well-versed in the product offerings and can offer personalized recommendations based on individual needs and preferences. Additionally, the store features on-site services such as jacket repairs and alterations, making it a one-stop-shop for all your outdoor apparel needs.

Accessibility and Amenities

Patagonia is dedicated to making their store accessible to all customers, including those with disabilities. They offer wheelchair-accessible parking spaces and entrances, ensuring that everyone can enjoy their products and services. Furthermore, the store provides free Wi-Fi, making it easy for customers to browse and make purchases using their mobile devices.

Community and Environment

Patagonia's commitment to the environment and the local community is evident in their practices. They actively promote sustainability and environmental awareness, and their products are crafted with eco-friendly materials. The store also supports various local initiatives and events, fostering a sense of community and shared passion for the outdoors.

Customer Reviews and Ratings

With an impressive 4.6 out of 5-star rating based on 440 reviews on Google My Business, Patagonia has proven that they consistently deliver exceptional products and services. Customers often praise the store's friendly and knowledgeable staff, as well as the wide selection of high-quality outdoor gear. Many reviewers also mention the store's commitment to sustainability and environmental responsibility, which adds to its appeal.

Conclusion

👍 Reviews of Patagonia

Z

5/5

Great selection and good store layout but the staff are just so nice and helpful they make it actually special

Dan P.

5/5

Super nice and friendly every time I’m here for purchase or a repair on my old jacket. Best store ever in palo alto.

rohit S.

1/5

Irritating, condescending, rude staff. I had two questions:
1.What is the process for repairing a torn strap on my 2yr old Patagonia black hold backpack? The answer was a mix of well don't count on anything but 2-4 months process, you might as well send it direct vs dropping it at this store and pretty much not worth it - THIS IS THE OPPOSITE OF THEIR STATED principals.
2. Do you have Mens rain jackets? The answer was a confusing array of statements ending with "Well, thats all we have in the store- feel free to browse online" with not a single question of mine answered: Are the seams sealed? what is the difference between their Torrent3 shell at 179$ and the one at $400+?

So annoying I will never ever go back to this store and so far from what they state as a company and brand that I don't think I will ever shop Patagonia again.

Tina S.

4/5

Parking is free for 3 hours (You're welcome). Women's restroom needs some cleaning. Caltrain and shopping area are walking distance. They have free yoga class in June.

Joshua G.

5/5

Well kept store, very clean. Friendly staff helped me pick out a running top for this cold weather!

Vandita M. W.

5/5

Patagonia products are durable, stylish, and environmentally friendly, making them one of my favorites.

Their customer service is equally commendable, characterized by promptness and a genuine desire to help. The team is knowledgeable and eager to ensure every customer is satisfied with their purchase.

Patagonia's commitment to sustainability and excellent service truly sets them apart in the industry. Highly recommended!

Satyan C.

5/5

Catherine's perhaps the best store employee of all time, of all stores, worldwide :-). And big shout out to Patagonia for being perhaps my favorite ever brand of all time for so willingly owning up to a product defect and taking care of me. They are idols to all companies and epitomize what ethical business, core values, consistent accountability, and customer care should be like.

Chris S.

5/5

Great service! Helped me rescue my laptop from a backpack with a stuck zipper, then replaced it for free