Pottery Barn - Winter Park, Florida

Veronica R.

The store is beautiful. But don’t be fooled. Their furniture and customer service is crap and not worth the high end price. I ordered the Livingston peninsular desk with bookcase suite. Delivery was great. Found minor imperfections on the furniture which was pointed out to the delivery team. They assured me that Pottery Barn customer care team would be able to take care of this. Called customer service and have never heard from them on a resolution. We also laid out new flooring and therefore had to have movers come in and move the furniture out. The only item that broke was this Pottery Barn office furniture. The moving company was great and hired someone to fix the desk. Pottery Barn cannot stand behind the QUALITY of their furniture. Save your money and go somewhere else. Lastly, the “designer/sales rep” at the Winter Park location never called me once to check in on this order. I guess the $6k my husband and I spent on this office furniture did not require any extra follow up on her behalf.

MJ O.

After years of walking by and dreaming I saved up and bought a beautiful timeless couch! Pottery Barn is the gold standard in furniture. This Pottery Barn store in Winter Park has to be a flagship store. It’s a converted old Movie theater. Beautiful selection. The store changes weekly. Love coming in and is a go to stop when you’re on Park Avenue.

Richard Y.

This is a beautiful looking Pottery Barn store, a two-story shop, located in the quaint Park Ave of Winter Park. This is a sort of affluent area, so the set up of this store reflects the demographic, rightfully so. In other words, there are many high priced items in full display while liquidated/sales items are very limited.

I am not a big fan of Pottery Barn. But if you are, this particular PB store deserves your visit because it has the most products in display (than other PB stores) to meet your needs.

Matt S.

Pottery barn is pathetic. I paid a lot of money for some furniture and when it arrived it was damaged. They said they would replace it so we had to wait another month. When the replacement came it was also damaged and the colors were mismatched. Now we have to wait until October to get our 3rd replacement. Never using them again and you shouldn’t either.

Pam B.

DO NOT BUY THE BUCHANAN SOFA FROM Pottery Barn, or anything else, for that matter. What a joke. After spending a ridiculous amount of $$ on the sofa, not to mention other items for our family room, one year in, and it sags to a point where you can't even sit on it without feeling like you're in a hole. The attached pictures don't do it justice. Phoned customer service and was told because the sofa is more than a year old, the sagging was due to "wear and tear." REALLY? I have a 30 year old sofa in our living room that is WAY more comfortable than this piece of you know what. NEVER buying from them again. Wasn't able to leave a review on the PB site so I have to leave it here (I have no qualms with this WP store). Just very disappointed in PB and am telling everyone I know NOT to buy anything from them. No warranty, no recourse, no action taken to rectify the situation.

Christopher K.

We’ve ordered 3 large pieces of furniture from Pottery Barn, 2 of which have been delivered damaged. The first came great, no issues, second deliver, a bed, damaged twice. Now the most recent, and last, ordered 6 months ago, 1st came with a blown out seam at the corner, second was so damaged they didn’t even unbox the whole thing. Customer service has been fine but it takes months and months for delivery. Our experience 5+, then damaged product. Very disappointing their shipping is so terrible.

pantea K.

I probably shouldn’t even give them this one star! We went to the store and ordered a bed for my toddler! I specifically told the lady (can’t recall her name) that we have a toddler and we needed a toddler bed with convertible opening for her to be able to get out! After one week of DELAYED arrival of the bed, the convertible opening is NOT there! I am furious because she showed us that it was on HER cart when she placed the order but somehow didn’t order it! We thought what we payed included the convertible, and now for us to wait THIS long and not have what we ordered is ridiculous! Not to mention now I have to pay for ANOTHER shipping fee AND install it myself! I would NEVER shop there or recommend it to anyone!

Janet S.

What has happened to Pottery Barn They used to have great customer service and products. The in store staff here are great but they are handcuffed by company policies.
I ordered an expensive chair - online 11-24-23 which was supposed to be delivered to my son on December 8, 2023 as a Christmas present. I have had the biggest run around and list of excuses on why it still isn’t here 4-7-24. Both my son and I have made many phone calls and I went into this store. I was told they were updating their system & it was going to become easier to see where my furniture is. Well it’s not. Three calls ago they told me it was at the delivery hub but it was on hold waiting for my second chair to arrive- I only bought ONE chair. Then they promised a follow up call and a delivery call two weeks ago.
The follow up call was a 2 min call from someone saying they were working on it & it would be taken care of that week. Two weeks later I just got off the phone- I was given deliveries number, asked that a leadership person call me and told them it is a little frustrating that I am now going to have to do their job trying to work with their delivery company. Who knows- will my son ever get his chair?
I am very, very disappointed with this experience. At one point in December they had the chair in stock through the catalog yet wouldn’t let me cancel my “special” order. Ya - if’s a “Special Orrder” special at causing me more aggravation, frustration and anger. I have been a huge Pottery Barn shopper for over 20 years- Customer Service has gone down, much of the quality seems to have gone down - I will be looking at other options for future home purchases. So disappointing.