Procraft Automotive - Ashburn, Georgia

Paul M.

I was traveling from South Carolina down to Florida when having issues with my truck. Fortunately, I chose this exit to get off of and was fortunate enough to come across the gentlemen at the shop. Michael and his staff was super knowledgeable and very punctual! They saved me from losing a wheel on the interstate at 70mph while pulling a trailer. Undoubtedly, catastrophic. They put my truck on the lift immediately and didn't come back up for air all day, including driving a distance to get a part that wasn't locally available. They didn't want me to have to spend the night. Hell, Michael even bought me lunch. These are the kind of gentlemen and professionals you can only hope you meet when you're in a bind. I don't imagine I'll ever see them again, but I won't ever forget them.

Jim C.

Michael saved our family reunion when our car broke down en route. His kindness, good humor, and generosity were exceptional, and truly appreciated at a stressful time. Thanks, Michael, and the rest of you reading this go and patronize his business.

Ryu T.

If a rating could exceed five stars, Michael and his team would certainly merit it. When I found myself stranded in Georgia, their incredible level of service provided a beacon of relief in a stressful situation.

What struck me about Michael was his unwavering commitment to customer satisfaction. Despite being located 45 minutes away, he didn't hesitate to come to my aid at a random gas station. This wasn't just a quick fix, either - Michael arrived with the necessary parts in hand, ready to diagnose and address the issue.

Upon discovery that my head gasket had blown, Michael was forthright and detailed in explaining the complexity of the situation. He handled the situation with an exemplary level of professionalism, ensuring I understood the gravity of the issue without causing unnecessary alarm.

Regrettably, due to an unavoidable two-month backlog of work, Michael couldn't personally undertake the repair of my truck. However, his initial response left no doubt in my mind that he would have handled the entire process with the same level of excellence.

Michael's extraordinary service didn't stop at being a dedicated mechanic. He treated me with kindness and respect, despite me being from out of state. His empathy and personal touch transformed what could have been a daunting experience into a reassuring encounter.

In a world where genuine customer service often seems to be a dying art, Michael stands out as a shining example of how it should be done. He exceeded my expectations and went well beyond the call of duty, setting a benchmark for others in his field.

If you ever find yourself in need of automotive assistance in Georgia, I cannot recommend Michael and his team highly enough. Their blend of technical expertise, dedication, and remarkable customer care is truly unparalleled.

Michael, thank you for turning a potential nightmare into a memorable experience of exceptional service. Your dedication is a credit to your profession, and you are indeed worth the wait. Keep up the extraordinary work!

Jason S.

I broke down with my family on the way back home the exit before Ashburn last Saturday. I had no idea what happened to my 7.3 Excursion. She just shut down and I coasted off the interstate to a rural exit. I was told the guy who could fix anything was Mike @ Procraft Automotive by the local O'Reillys. However, they were closed over the weekenc. So I had it towed there. I left Mike a note to call me on Monday morning so I could go over the details. He did and after I was through telling him everything, I asked when he thought he could look at it. To my surprise, he told me he already fixed it. He knew exactly what it was even though the scanner would not state the issue. All it was was a sensor that shut down the low end fuel supply and computer. He could have told me anything and I would have paid it. I picked it up 4 days later. He didn't charge me a dime. He is as honest of a guy you can find and a great person at that. Hats off to this man. We need more Mikes in this world. I will pass this forward. Thank you Mike!!!! Now go fishing with those kids.

Jeff M.

I was driving from Florida to Tennessee pulling a motorcycle trailer. The truck started missing on one cylinder and running really rough. Got a room and 1st thing called this shop. Micheal told me to bring it down now and moved several vehicles so I could get in right away. Turned out to be a bad coil. He had the part there and it was fixed in under an hr. AND he didn’t even charge me for labor. Great guy. Highly recommend!!!!

Jim

We had an issue as we traveling. We stopped in to have it checked out. Turned out to be a minor issue, Micheal made time for us and got us back on the road within an hour and a half. He was so friendly and helpful. We appreciate you Micheal. It was a blessing to meet you.

Johnny B.

Please fund this man's business. I was 6 hours in a 16 hour trip from Miami to Ft. Knox when my alternator gave out. The Service was FAST, HONEST, and FAIR. Treated me better than any other auto repair store I've been. Treated me like family. If I lived in this town I would only go here for repairs but sadly I don't. What would have been a $600 service at a bigger chain cost me less than $200 (and that's before the military discount). Words cannot express gratitude enough.

I also want to thank Officer Watson and Officer Leggette for jumping my car to get me to the auto store.

Carie L.

We had a scare this morning with our truck and us being 5hours away from home. So we pulled off the interstate because the truck fouled a plug and Michael had it fixed and back on the road in no time. And he didn't try to over charge us like most mechanics would when your so far away from anything you know. Very highly recommended. Very friendly . Thanks again Michael.