Provident Jewelry - Wellington, Florida

Madcasryn Y.

Went in for assistance with 3 watches. Dani couldn’t be more friendly and professional. While waiting for my service to be completed, I had the opportunity to see the beautiful selection of unique fine jewelry- quality and styles you don’t find in mall stores. All I can say is that for stunning gems and jewelry as well as genuinely kind service, skip the malls and go for the good stuff and the good people at Provident.

Michael R.

I chose Provident Jewelry because of its 5 star rating, we were helped by Alex initially, who was awesome and helped us pick a beautiful wedding band for my wife. A few months back my wife's band lost a small diamond which provident replaced for us. When we got the ring back, the diamond was obviously discolored compared to the other diamonds. She tried to ignore it but after two weeks we decided to go back and ask for it to be fixed. We were told it just needed to be cleaned, so they cleaned it and gave it back, after cleaning they stated it was almost the exact color. I am personally color blind (seriously) and I could tell it was not the right color stone, my wife was visibly unhappy after getting home. Again I went back to Provident and asked for them to replace the stone (I was polite about everything even though I was unhappy), Alex looked at the ring and pretended like he couldn't tell which stone it was (again it was obvious but he works there so his reaction was understandable). He showed it to the jeweler who stated again it was the same color, I offered to pay for the work because it was obvious and we (especially my wife) were unhappy. They handed it back adamant it was the correct color stone, stating the back of the stone was dirty making it appear off in color (then why give it back dirty?!). I then went immediately out to another THREE separate jewelers who all said the stone was obviously the wrong color and one even suggested going back to provident as they have an on staff jeweler who would probably fix it for us for free. When I explained I had already done so, they were surprised that was the workmanship of provident. I am a middle class man, I admittedly did not spend a small fortune like some of their clientele ($50,000+) like another review addressed and I stupidly ignored. Ultimately I went out to another jeweler for the repair and they did fantastic work, the stone is actually close in color to the others and I was happy to pay their fee! IF THEIR JEWELER IS NOT THE OWNER THEN I HIGHLY RECOMMEND THEY FIRE THEM IF THIS IS THE WORKMANSHIP THEY ARE HAPPY WITH. I hope other middle class individuals find this review and save yourself some trouble as you are not their bread and butter. I've included a before repair photos (Indicated by the RED arrow: pictures don't quite do it justice but it appears more cloudy than yellow) and after (also doesn't do the quality of work justice but its almost spot on for color).

Update: I was contacted by Provident’s Manager Jayne who said she wanted to make things right, she didn’t like that a member of the community felt wronged at her store and offered to pay my cost of repairs ($400, I did not advise them of this as I wanted to see the effort that would be placed in making it right). The issue for me was not the money but how I felt treated, which I assumed was based on the cost of my wife’s wedding band. I pitched an alternate way to make things right by asking them to donate to the family of a PBCFR firefighter who recently passed, that was a friend of mine (cancer). Jayne stated she would discuss this with the owner and come up with something and let me know. They were kind enough to provide a donation of $200 which will help with funeral costs or medical expenses. I have updated my rating from 1 star to a neutral 3 as Jayne seemed genuine.

Andrea B.

Wonderful and genuinely advise! I came to re-size my wedding ring, Christine was so helpful with the different option I can considerate (due the inscription on my ring) I felt so well care! Thank you so much, I can use my ring the proper place.

JP W. F.

This place is top notch. Amazed when I walked in. Great service and great prices. You can tell they really love their customers. I LOVE my new watch.

Lance W.

One of the most beautiful jewelry stores I’ve ever been in, with a massive selection of fine jewelry, and the best watches you can imagine from all of the top brands… This store is an experience with a wine lounge and bar. It truly was much more of an experience Than just a store. Christine was extremely nice and my repair was done perfectly in a very short amount of time. Not enough good things to say about Provident jewelry.

Kathy C.

The lovely Ladies were so accommodating… as soon as I walked in the Door!!! 😻 Two separate times … two different ones … BOTH exceptional! The Stores’ Displays are exquisite and CO$t-friendly to an arrange of Consumers looking for exquisite Jewelry! I only needed a Battery for my Watches … and was treated ROYALLY!!! Thank you for your kindness … without the “pushiness”! After we “lost” (RETIRED) our Wellington hometown Jewelers who made my CUSTOM 15th Anniversary Ring … I’ve found a new “Hometown” Jeweler!!! “Passing on the Buck!”! (Equestrian HUMOR! 😂❤️😂)

birgitallen1982

Amazing place! I’ve purchased a few things here and had my Breitling watches serviced by Provident before. Today I came in because I lost a small diamond from my wedding band. Chris assisted me and took the ring in for the jeweler to work on. Within two hours she called me back and told me my ring was fixed! I came to pick up and she didn’t even charge me. I was so surprised and very grateful! This is the only place for jewelry for me. The entire team here is wonderful!

Becky L.

I arrived at the Wellington, FL Provident location to ask for assistance about watch battery replacement based on a neighbor's recommendation. I met with Dani, & the professionalism with immediate attention I received was fantastic. Dani was able to help me right then, & I was able to get all 3 watches working again! I will be back to this location for future assistance with all my jewelry needs! Thanks Provident/Dani!

I went back in months later to get assistance & Alex was also outstanding. Thank you again Provident.