Publix Super Market at University Town Center - Pensacola, Florida

Publix Super Market at University Town Center: A Comprehensive Guide

Publix Super Market at University Town Center stands as a premier grocery destination in Pensacola, Florida, offering a comprehensive shopping experience for residents and travelers alike. Located at 9251 University Pkwy, Pensacola, FL 32514, this particular Publix location is known for its extensive selection, exceptional customer service, and a wide array of amenities designed to cater to diverse customer needs. Reaching Publix is convenient, with a dedicated phone number at 8504735000 and a detailed website accessible at publix.com.

Store Features and Services

Publix University Town Center distinguishes itself through a multitude of services and offerings. It’s fundamentally a supermarket and grocery store, boasting an impressive range of fresh produce, meats, dairy products, and pantry staples. Beyond the core grocery selection, the store operates as a dedicated bakery, providing freshly baked goods daily. Customers can also enjoy the convenience of a beer store, a deli offering prepared meals and sandwiches, and a florist for beautiful floral arrangements. Furthermore, the store functions as a seafood market and wine store, presenting a diverse selection of culinary delights.

Several supplementary services enhance the shopping experience, including curbside pickup, no-contact delivery, and traditional delivery options. For those who prefer to shop in-store, in-store pickup and traditional in-store shopping are readily available. The store also provides onsite services such as check cashing and a fully-stocked pharmacy. Notably, Publix University Town Center offers same-day delivery for added convenience. The store prides itself on offering great produce, ensuring freshness and quality. Accessibility is a priority, evidenced by its wheelchair accessible entrance, wheelchair accessible parking lot, and wheelchair accessible restroom. Recognizing the importance of inclusivity, the store features a gender-neutral restroom, fostering a welcoming environment for all customers. Wi-Fi access is available, further enhancing the shopping experience.

Additional Points of Interest

Publix University Town Center goes beyond typical grocery store offerings. It provides plastic bags, checks, and accepts credit cards and debit cards. Modern payment options, including NFC mobile payments, are also supported. The store also participates in government assistance programs, accepting SNAP/EBT benefits. Ample on-site parking is available. The store’s commitment to customer satisfaction is reflected in its comprehensive offerings and dedication to providing a pleasant shopping environment. It's a space designed for quick visits and caters to a wide demographic. The store actively promotes an LGBTQ+ friendly and transgender safespace environment, demonstrating a commitment to inclusivity and respect.

Customer Feedback and Reputation

The Publix Super Market at University Town Center enjoys a consistently high level of customer satisfaction, as evidenced by its impressive standing on Google My Business. As of today, the store has accumulated 1754 reviews with an average rating of 4.6/5. This positive feedback underscores the store's commitment to quality products, friendly service, and a welcoming atmosphere. The consistently high ratings suggest a strong dedication to customer service, which is frequently highlighted in reviews. The store’s emphasis on fresh ingredients and a well-maintained environment further contributes to its positive reputation. Overall, Publix University Town Center represents a valuable asset to the Pensacola community and a dependable choice for grocery shopping needs. It truly embodies the Publix experience – a place where customers feel welcomed and valued. The accessible design and diverse services make it a convenient and enjoyable destination for shoppers of all abilities and preferences.

👍 Reviews of Publix Super Market at University Town Center

Jill S.

5/5

Thank you to the helpful team at Publix. My 1st time in one of your stores. I was passing through while traveling. The checker asked if we found everything, everything except this particular item. She was quick to hop from behind the register, show us, let us grab the item and return right to the line. Amazing customer service!!!

Sun C. F.

5/5

Everything under one roof. Very good selection of products. Updated 1 Feb 25.. Amazing selection of food, fresh vegetables and more. The staff is always very friendly.

Susan F.

5/5

I like this Publix best in Pensacola. It's a big store and also the people around are friendly and it feels safer in this area. It's my go-to choice.

Kathleen G.

5/5

I was able to get in and out quickly. I went to the Pharmacy, bakery and needed an item from one of the center aisles. The shelves were well-stocked and I did not have to wait in line at all.

Brian H.

1/5

I must say I don't enjoy my visits to this particular location. I've had several recent experiences with employees that have had a negative impression on my opinion of the store and moreover the state of society in general. I've had cashiers refuse to bag items, slapping change on the counter instead of handing it to me, even some that pretend to not understand basic questions about products they sell. I honestly feel disgusted and revolted by some employees behavior. Unfortunately their aren't as many options to shop at besides Target where I still encounter poor customer service at least once a week. I will add that I have worked most of my life in retail at grocery stores and I am forgiving of many employees because it's a very thankless job and you must deal with so many different walks of life miscommunication is going to happen occasionally. I refuse to forgive an employee for refusing to bag an item, hand me my change in a dignified manner, and then when asked why with 6 bags of groceries I'm carrying and she didn't bag my milk she turns her back to me and refuses to acknowledge my existence. I will avoid spending the $250+ a week at this store and I suggest any other individuals dealing with this type of disrespect report to corporate as store management likely condone this type of behavior.

Bill L.

2/5

I always have been pleased with this store however it appears they are struggling to get enough of the proper quality staff needed. Since your self serve line does not accept cash it puts pressure on the full service line which can be a challenge when only one line is open. And Ken needs a lesson in polite courteous customer service, extremely rude and condescending

Valom

5/5

Always a positive experience going to our neighborhood Publix. No one hounds us to wear a mask even if the rest of the world has gone mad (can't believe I've gotten to a point where this is even something to post about in a review). Glad to patronize such an outstandingly managed store for many years now.

Aaron T.

5/5

Chuck (deli manager) and Steven (assistant deli manager) make the deli worth visiting! Best Publix deli I ever visited/worked at!