Reed Nissan - Orlando, Florida

Kristy H.

TORI for the save! I have been a loyal Reed Nissan customer for almost a decade now. I had always received excellent customer service until today. I experienced two associates that did not represent the Reed Nissan brand well until I spoke with TORI/TORIE/TORY (not sure of the spelling). I called today wanted to speak with a manager because I was disheartened about my experience earlier in the day, although Tori was unable to connect me with a manager her professionalism and authenticity was a breath of fresh air. Especially from a car dealership where there is a general feel, of just trying to get a sale. She was patient, she listened to my concerns and offered to assist me the best way she could. I truly can’t speak enough about how well she address my grievance. Before speaking with her this evening, I was confident that I would never do business with Reed Nissan again but this young lady’s compassion and empathy for the customer completely restored my faith in this brand. I am hopeful that Tori and I will be closing on a deal soon. I don’t even know if she sales cars, if that’s her area of expertise but her willingness to change my experience desires recognition…thank you, Tori!

Shannon P.

I can stop smiling!! My sister and I came to look at vehicles for our mother. We ended speaking with Kevin and when I tell you absolutely amazing customer service!!! I can’t say enough great things about him! Also in finance, Brian! They are the dynamic duo! It was an absolute pleasure working with them both! This was one of the best car buying experiences I have ever had! I will definitely purchase another vehicle from here.

Penny R.

Great experience, no pressure sales rep (Jeff) and a smooth process right through to signing with the finance rep! Was not a fan of Reed Nissan - things have clearly changed and I have hope again in both Reed of Orlando and Nissan.

I G.

Buyers, Stay Away – Incompetent and Unprofessional, Especially for Out-of-State Customers

My experience with this dealership was an absolute nightmare. If you’re considering buying from them, do yourself a favor and go elsewhere—especially if you’re purchasing from out of state.
1. CPO Inspection Failure – Their Certified Pre-Owned (CPO) inspection completely failed to catch a major engine overheating issue, which should have been identified before the sale. Instead, I had to wait three business days for them to fix it.
2. Key Hassle – The car came with only one key, and getting a second one took far longer than it should have—another unnecessary inconvenience.
3. Registration & Financing Mess – This was by far the worst part:
- Terrible Communication – They failed to provide clear instructions on the paperwork required to complete the registration process, making everything confusing and frustrating.
- Lack of Guidance – Instead of explaining what was needed, their finance person dumped a pile of digital documents on me to sign, offering no guidance. The only thing he seemed to care about was pushing an extended warranty.
- Delays & Excuses – Two months later, my second temporary tag was about to expire when they finally told me they were still waiting on documents. After I sent them everything, they refused to issue another tag, leaving me forced to drive with expired plates.

Jorge, the sales manager, embodies everything wrong with shady dealerships. Instead of taking responsibility, he blamed me for their failures and even cited made-up laws to justify his incompetence. Rather than working with me—the customer—he deflected responsibility and left me stuck with an unregistered car with expired tags. I am not even sure what to do now. Next step is to start filing complaints with state departments.

I looked into Reed Nissan’s dealership profile to see if this was just a few bad employees or a broader issue. While the owner and general manager proudly promote their volunteer work with dog shelters (which I respect), it’s frustrating that they seem more focused on PR than actually serving their customers.

This dealership is incompetent, unprofessional, and completely customer-unfriendly. Avoid them at all costs.

Kelli F.

Ali and the sales manager were amazing. Mo in finance really helped me get an amazing deal. The whole team at Reed Nissan Orlando is great and recommend them to anyone. I will definitely go back when I'm ready for new vehicle!

Witson B.

Dieune Pierre is an excellent salesman because he switched me from a used car to a new car. Very honest and very professional if you don’t know what to do and you need help call Mr. D

Shunita W.

Wow! This was by far the best car-buying experience we’ve ever had! My sister and I came in to find a car for our moms 60th birthday, and from the moment we arrived, Kevin was attentive, listening closely to our needs and quickly finding options that fit both our budget and monthly payment goals.

On top of that, finance manager Brian L. took a special approach to our financial situation and provided excellent recommendations to ensure we got the best possible deal.

We feel truly blessed to have found the perfect car for our mom, and the entire process was smooth, quick, and stress-free. If you're in the market for a vehicle, do yourself a favor and ask for Kevin—he’ll take great care of you!

Jean J.

Excellent service! It was a pleasure working with D.J. and staff in the body shop!! We were impressed with the knowledge, skills, professionalism, and courtesy provided from day one until we picked up our perfectly restored SUV! We were absolutely thrilled with the entire experience! We HIGHLY recommend Reed Nissan! We made the perfect choice for our repair and so glad we did!