Michael Zelnick (GallopingCow)
3/5
9/1/2023 Update - I'll meet them in the middle at 3 stars because I can at least happily report that they do monitor reviews here. If something comes up, do yourself a favor and address the problem IMMEDIATELY.
A few days after posting this review, I got a call from Chris to discuss the damage again. However, nothing had changed from their original statement, and it was my own fault for not requesting to view the security footage myself when I had the chance. By now, the recording had rolled off of storage and it was no longer possible for anyone to review.
Chris was polite, but adamant that there was no evidence that could possibly implicate them in the damage we found. At the end of the conversation, we simply had to agree to disagree.
My statement still stands regardless of where you have work done. Take "before" and "after" pictures or video. It's difficult to know "what" to document, since I never would have anticipated something like this happening in the first place, but there was simply never any other opportunity for something so extremely coincidental to happen to our brand new car.
We went over every inch of the vehicle with the "Tesla Prep" app, and specifically went over the paint inch-by-inch when we picked it up on March 31st. At that time, we found three even more-inconspicuous <1mm paint defects (blue on blue) that we had the dealership fix before we would accept delivery.
Two weeks later, we brought the car in for a tint job and found these scratches in the corner of the windows that we had tinted. I made the reasonable assumption that maybe a tool had scuffed the paint as they were trying to trim the tint or get behind the rubber weather stripping.
In any case, taking clear photos or a video of the perimeter of the window would have served to prove their innocence just as well as to show definitively the appearance prior to service. I really do appreciate the follow up, and all I can do is take them on their word, but at the end of the day we just aren't convinced. I wish them well, and will take this as a lesson learned.
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Original Review: We brought our brand new Tesla Model Y in for a tint job at the beginning of the summer in April. To their credit, they had to re-tint both windows because one side had a big bubble, and the other had some trash between the tint and the glass that they didn't notice after they finished the first time. What upset us was that they scratched the black trim right above the front corner of the glass on both sides of the vehicle. I brought it to the attention of the manager, who told me they couldn't have caused the damage because their tint is cut on a plotter. The car was so new we hadn't even gotten it tagged yet, and the damage is identical on both sides of the car. He said he would review the security footage to see if he could tell how the damage was done, but of course we never heard anything back. I didn't want to be a jerk about it, so I didn't press the issue beyond initially reporting it to the manager, but I can't say I would recommend their work. I would definitely take "before and after" pictures to protect yourself from anything like this happening to you. Happy to discuss this review if they reach out to me.
