Snapbox Self-Storage - Zephyrhills, Florida

Ashley M.

Gate is always open so ANYONE can access the property. No one is ever on site. When you reach the call center (?) they say someone "might" be in site the next day. Very poorly set up. Poor customer service. Get it together! I moved across the street to Extra Space. Excellent customer service over there AND a live person!

Jesse H.

Staff is never here during operating hours. Phone calls are unanswered during operating hours. Doubled price to make a “better experience” for customers with no actual changes. Would be better to invest in better customer service training and employees that are actually on site. Do not recommend

Richard E. C.

Unfortunately, I have to echo the recent experience as noted in the reviews given by other customers. Since GoStoreIt's purchase of Snapbox, the place has gone downhill. No one is at the office; customer service does not return calls. I had to send multiple emails to get a response. They then wanted to increase monthly rent by more than 80% per month. I cannot recommend GoStoreIt. As one reviewer noted below, make sure you ask what the historical increase of rent is after the initial term expires before renting a unit. Also make sure you ask other customers about their experience with the telephonic customer service.

George G.

Snapbox was recently acquired by GoStoreIt. Before the acquisition, Snapbox was fantastic. They had in-office staff and the rent for the units was both reasonable and any adjustments to pricing were also reasonable. No more. The GoStoreIt acquisition focuses not on customer service, but on profits alone. For starters, the office is no longer staffed. The back secured gate was kept open for weeks, thereby exposing to the public access to their outdoor units before they decided to close it again. Multiple current and prospective tenants leave frustrated because no one is there during office hours. Everything now is handled through a call center, which never returned 3 of my calls. Only a week later was able to finally get through to someone live. The call center is the same type of wonderful experience as if you called customer service at a cable TV company. In other words, prepare to wait through a plethora of automated options, and then God help you waiting for a live representative. Pricing adjustments they are proposing for the units are outrageous and laughable. They tried to increase monthly rents by anywhere between 40% to 84% per month. Luckily, I live locally and was able to purchase a portable storage unit which I can put in my backyard instead. I would not do business with GoStoreIt. If you do, make sure you ask first how much the historical increase in your unit's monthly price is after 6 months. Don't get suckered. Shop around.

Joshua G.

Less than 1 star if i could. Shady billing practices. Snapbox self storage Zephyhills, FL. I rented a storage unit in December. According the the letter they sent me, on January 16th they billed me $15 dollars and on January 18th they sent me a "preliminary lein" letter. The letter stated I was more than 14 days late on payment. I received the letter on January 24th. I'm no math wizzard, but the number of days between Jan 16 and Jan 24 is not 14, in fact its 8 days from when they billed me. The lein notice was the first billing I received from them. So, I called them, not disputing that I owe the money, but wanted to discuss the manner in which they are attempting to collect (lein is a legally threatening term). Of note, they have a card on file and authorization to collect reoccuring payment, so I'm not tracking what the issue is. The manager had lots of excuses, none of them really relevant, so I told them I'd be in to clear it out, settle the $15 that I owe, and we'll part ways. Well....they locked me out. Also of note, my mom has a unit there as well...and they just DOUBLED her monthly rate.

Dr. J. G.

Bad customer service. Trying to make a payment for the past two days to no avail..
Automated service is bullshit.
Can't get a hold of a LIVE representative.
And to top it all, there's no property manager at the local office either...

Cheryl B.

We have been at this storage location for about 3 years. They have had 3 different owners. Price goes up and down. Until recently we were able to go in and discuss any issues or questions. This last buy out has increased our monthly cost and said they were the new owners and cost adjustment for having additional staff on site. 😞 (Additional staff is never to be found) just call 800 #. They don't know the facility or when/if someone will be present. Facility is clean and well lit.

Previous review: and Andrew were very helpful. They answered all of our questions and went out of their way to accommodate us. Thank you so much.

Justin V.

Thank you Joe for your help and professionalism today, employees like you are hard to find so I hope you go far where you're at. I'm very thankful to have my mothers belongings in this facility, thanks again Joe.