Ten Thousand Villages Pasadena - Pasadena, California

Jesus L.

I Love this store! Everything about it is genuine and whimsical. It just feels so good to support fair trade.

The only BAD part about this store is the MANAGER. LAUREL.
I spoke to her previously to order a large quantity of a products in inventory. She was very curt and did not want to sell the available product I was looking for. Her reason was that she was going to use them for a party. (I thought to myself, why are they on the shelves, if it is not available?) I found her to be unprofessional and also annoyed by my call. I figured she was having a bad day and let it go as we all can have bad days too.

But I called today, I needed a copy of a receipt from a previous large order I purchased and the manager quickly said no. What got to me was how much annoyed she was that I even ask for such a request. She recommended I use my credit card statement. Unfortunately, I need a copy of the receipt for accounting purposes to support the CC statement. Manager, Laurel was not available to provide one, nor the desire to put effort into providing some sort of receipt. She is the manager, I am sure she can figure something out, right?!

I love that store so much, I will continue to shop there because why should the global artist suffer by one person's unprofessional, and rude behavior. I recommend customer service training for her. Especially because she is a manager.

All the other workers are so nice and lovely- keep up the good Job!

Annika B.

Love this place! It's special for me because I have personally met many of the artisans from Bangladesh on the learning tour sponsored by the store we did last fall. Love the recycled sari products--quilts, flowers, pot holders and chairs. I love adding a sari flower to my table every time I go to the store

Madeleine C.

A lovely, charming store with something for everyone! Seriously, you have a coworker’s birthday gift to buy? Go to Ten Thousand Villages. Something for your mother in law? Ten Thousand Villages has it! Holiday gifts for the kids? You guessed it, Ten Thousand Villages. The employees are always lovely, and willing to help you pick something out as a gift or just for yourself. Everything is fair trade, so you know you’re supporting real people and a good cause! Here are some pictures from today when I browsed. Although there were a few people, it felt very COVID safe—good ventilation and everyone wearing masks, with free hand sanitizer. A hidden gem in Pasadena on gorgeous Lake Avenue!

Jennifer G.

They didn't have what I was looking for (keffiyah), but their inventory is superb! Hand-made, fair-trade crafts from many cool places outside the U.S.

Margaret C.

Wonderful neighbourhood store chalked full of home decor, jewelry accessories and gourmet food items- best of all its all fair trade!!! I love the parking and the sunny welcoming feel of the store. I buy most of my hostess and teacher gifts here and have gotten a few wedding gifts here as well. Stories behind the artisans are cool. I get something nice to give and also know I’m helping small businesses all over the world.

MaryAlison W.

Love this shop! I appreciate being able to find fair trade items that are unique and benefit the artisan as well as the recipient. Saw a picture recently on Instagram and was able to buy that item easily online to benefit the Pasadena location and get a birthday gift while staying safe at home right now. Staff and volunteers are always very friendly when I’m able to go in the store in person!

craig R.

This cute little store is wonderful! The staff has a passion for the cause and are friendly and provide great customer service. They wrap your hand made fair trade purchases with love. There is a lot of cute decorative items to choose from here and you can go home feeling good your purchase helped make someone's life better. My favorite items here are the handmade cards with quirky messages. Parking on street right outside.

Haruka O.

I love the store so much! I always feel relaxed and coziness there. Of course, they have tons of great handmade items. The staff members are super friendly and knowledgeable about Fairtrade or the stories behind each items so I always like to talk with them. It’s great place to get some gifts for all ages 🙂