Texas Department of Family and Protective Services (DFPS) - Houston, Texas

The Texas Department of Family and Protective Services (DFPS) – A Comprehensive Overview

For individuals and families in Texas seeking support, guidance, and protection, the Texas Department of Family and Protective Services (DFPS) stands as a crucial governmental entity. Located at 9702 Bissonnet St, Houston, TX 77036, and easily accessible at Phone: 139405100, the DFPS plays a vital role in safeguarding children and vulnerable adults, and promoting family well-being. Their website, Website: dfps.texas.gov, provides a wealth of information and resources. This document will delve into the department’s operations, specialties, accessibility features, and current public sentiment.

Specialties and Responsibilities

The DFPS is a multifaceted agency with a broad range of responsibilities. Central to its mission is the protection of children from abuse, neglect, and exploitation. This involves investigating reports of maltreatment, providing services to families in crisis, and, when necessary, initiating protective custody proceedings. The department also focuses on the well-being of adults with disabilities and elderly individuals who may be at risk. Key areas of focus include:

• Child Protective Services (CPS): Investigating allegations of child abuse and neglect, providing support and intervention to families, and ensuring the safety and permanency of children in the foster care system.
• Adult Protective Services (APS): Identifying and assisting adults who are vulnerable due to age, disability, or illness, and preventing and responding to abuse, neglect, and exploitation.
• Family Support Services: Offering a range of programs and services to strengthen families, such as parenting classes, substance abuse treatment, and family counseling.
• Foster Care: Managing the placement and care of children in foster homes, ensuring their educational, medical, and emotional needs are met.
• Guardianship and Conservatorship: Establishing legal arrangements for adults who are unable to manage their own affairs.

The Government office nature of the DFPS signifies its commitment to public service and adherence to established protocols and regulations.

Location and Accessibility

The DFPS’s Houston office at 9702 Bissonnet St, Houston, TX 77036 is strategically located to serve a significant portion of the state. Beyond its physical location, the DFPS prioritizes accessibility for all individuals. The building features a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot, ensuring that individuals with mobility impairments can readily access services. On-site parking is also available. Furthermore, the department’s website and customer service lines provide alternative avenues for accessing information and support.

Public Opinion and Reviews

Currently, the DFPS has 3 reviews on Google My Business, with an average opinion of 2.3/5. While the average score is relatively low, it reflects a range of experiences and perspectives. Some reviewers highlight the helpfulness of DFPS staff in providing guidance and support, while others express concerns about the agency’s responsiveness and communication. It’s important to note that the DFPS is often dealing with sensitive and challenging situations, which can understandably impact service delivery. The department is continually working to improve its processes and enhance the client experience. Detailed reviews can be found on the Google My Business page: dfps.texas.gov.

Recommended Information for Seekers

Individuals seeking assistance from the DFPS should familiarize themselves with the following:

• Reporting Concerns: If you suspect child abuse or neglect, or if you are aware of an adult at risk, you can report your concerns to the DFPS.
• Eligibility for Services: Eligibility for DFPS programs and services varies depending on the specific program. Contact the department to determine if you meet the eligibility requirements.
• Available Resources: The DFPS offers a wide range of resources to support families and individuals. Explore the department’s website to learn more about available programs and services.
• Contact Information: Use the phone number 139405100 or visit the website dfps.texas.gov to contact the DFPS for assistance.

The DFPS is committed to providing a safe and supportive environment for all Texans. Their dedication to child welfare and adult protection makes them a vital resource within the state.

👍 Reviews of Texas Department of Family and Protective Services (DFPS)

Ana M.

1/5

After a long waited visit from the social worker they have concluded that my little sister should remain in a house with her unstable mother. Who practices witch craft religion in which she thinks is okay to cut a fifteen year old and threaten her in the middle of the night making her feel unsafe and having to sleep with a pepper spray under her bed for protection because the social worker believes in giving her mother a second chance. Protect the parents and not the kids.

Michael W.

5/5

Lucinda M.

1/5