The Coffee Bean & Tea Leaf - Diamond Bar, California

S

Recently, Starbucks has become more expensive, so I've been going to other coffee shops like coffee bean but strangely, there's always one thing regret every time when I go to Coffee Bean. The coffee doesn't taste as good or it's somehow uncomfortable. Still, it's a coffee shop I visit about ten times a year, and I'm a little disappointed with Coffee Bean's strategist approach toward its consumers. The name is Coffee Bean, but there's a reason I order tea instead of coffee. Regardless of the drink, it's a place with a good atmosphere to meet people.

Naomi M.

Big shout out to Store Manager Michelle and her coffee bean team! The service was amazing. Michelle gave helpful recommendations and descriptive descriptions of the the quality of each bean, while her team was pushing out orders by the second! The atmosphere is always calm and clean. This is a greater place to study or work if your looking for a quiet environment.

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Service is slow and there can be a line at times to order but that’s most coffee beans now. Drinks are good but not competitive. One big thing here is they charge for tap water even after I ordered coffee and food, good thing summer just ended. One time they warmed my bread another time they didn’t.

Paul Y.

I used the drive-thru window to order a regular hot coffee. Michelle Ramos was on duty to receive my order and deliver my coffee to me. She was such a delight to talk with and to interact with! She made my morning so much brighter! Thanks for having service people like her!

J L.

The female general manager of the coffee bean at Diamond Bar DT discriminates against customers and kicks them out of the store. On September 19th, around 9am, I purchased a gift card at the coffee bean at Diamond Bar DT. I asked the coffee bean employee to add the amount on the card to the coffee bean app. The general manager came out and said she would help me. However, she did not know how to use the coffee bean app. And she continued to give me wrong information. I told the general manager, “You are giving me wrong information.” But she ignored me. She continued to insist. She wasted my time by repeatedly giving me wrong information. When you purchase a new gift card, you have to select the add existing gift card menu to transfer the amount on the card to the app. However, the general manager kept telling me to select "create new digital card". I have bad English pronunciation and I am not good at it. And I am a person of color.  So I thought she didn't understand my explanation. So I told her speak up that she was giving me wrong information. But she repeatedly ignored me. I successfully transferred the money in the gift card to the Coffee Bean app by selecting the add existing gift card menu. Since my method was successful, the Coffee Bean general manager suddenly asked me why I was angry. I explained to her several times that I was not angry. I even used Google Translate to explain that I was not angry. She repeatedly gave me wrong information and ignored my opinion. So I decided that she didn't understand my opinion and raised my voice. Raising my voice and getting angry are different things. However, the general manager ignored my explanation again. She was very rude to me from the beginning and told me that I was angry because I raised my voice and that she told me call the police because I was angry. And she told me to get out of the store right now+. If I was a white person who spoke English well, the Coffee Bean general manager would have apologized for giving me wrong information.  But she continued to ignore me. And she threatened to call the police and kicked me out of Coffee Bean. I have been going to Coffee Bean for over 15 years, but I have never experienced such discrimination and rudeness in any coffee shop. There are many people of color in the United States who do not speak English well. I think it is wrong to be discriminated against because you do not speak English. It is clearly wrong for the general manager of Coffee Bean to discriminate against a person of color who does not speak English well and kick him out of the store.

Mariah A.

Thank you guys so much for being so sweet. The staff is so sweet, the coffee is always great and it helps me up on those rough days! Today in particular was hard, and I got the sweetest note from an employee who saw me struggling....

Linda L.

Better than Starbucks...and less pricy! Really good service from sweet people who really want to please you. White egg frittata was surprisingly tasty. Good stop right between 60, 10, and 57.s

J T.

I was told by the assistant manager, host #10019, that she could not add my requested sweetener to my coffee.

I requested sweetner be added to my drink several times and was still refused service.

This is DISCRIMINATORY.

I have visited many other Coffee Bean locations and have never been refused service.

This is highly unacceptable.

The Management requires Corporate RETRAINING or prompt TERMINATION.