The Island Cabana - Anna Maria, Florida

Samantha B.

Per their response:
She was standing there but never once offered or asked if I needed anything or assisted besides the looks and short remarks. Obviously, I’m not the only one that has experienced the rudeness (several from just within the last year).
And I know for a fact this particular item wasn’t looked at because it came from the back and was still folded in its original form. Partially my fault for being in a rush (literally the entire family was packed in the car) and having to wait for them to write allll my info down as the card machine was down. I guess the customers are the only ones that should be understanding and flexible. I should have known to check it. But, poor customer service to not acknowledge fault on your end. If boutiques want to last, they need to learn to keep up with chain customer service and have some etiquette. Word of mouth is your friend! Best of luck.

Original:
Had a similar experience as the post above me. Apparently we arrived close to closing, without realizing it. We were made to feel very uncomfortable as one employee stood at the entrance of the changing room and gave us rude looks and remarks. I ended up leaving that night with nothing. I should have stuck to my guns, but went back for something that caught my eye. Unpacked this, looked it over, and found this defect. Obviously a manufacturing defect that I didn’t catch in my hurry to buy it as we were leaving town, their card machine was down, and other things happening at once. Called to mention it and was told no because I have taken the tag off (not in this location), even though it was within a month. Make sure you double check everything you buy from here and don’t make a costly error like I did. I now know to only shop at pink & navy next year… as they were SUPER friendly, helpful, held an item for me until I could get there, and offer a military discount.

Heather H.

The staff are very rude! As I was looking at the clothing rack outside with an arm full of clothes, one of the ladies working there hatefully stated that they were closing in a few minutes and I would not be able to try anything on. She also went on to state that her staff had been working for 9 hours while she kept looking at her watch. I gladly handed all of the clothing in arms to her and told her I wouldn’t be purchasing anything since she was in a hurry to close! Rudest person I have ever met working retail!!!!

Angie S.

We visit AMI every year for labor day weekend and love shopping here! They have so many vibrant, coastal pieces. My teenage daughter and I both had lots of fun trying on and buying our beautiful finds. The entire staff was polite, professional, and especially Jennifer was very personable and attentive. She made lots of recommendations and also took the time to get to know us. This kind of outstanding service is unheard of these days. We'll definitely continue shopping here in the future.

Claire H.

Wow, I received thoughtful, white-glove service at Island Cabana yesterday. The assistant understood my taste immediately and made on-point suggestions. I rarely find dresses I like but within minutes I left with two that I was happy with! I was very impressed and can think of no way this visit could have been improved.

Madison R.

A worker at the store grab my shoulders to push me out of the way. Didn’t say excuse me or anything just grab my shoulders and pushed me out of the way. I’m a 15 year old girl. She had short blonde hair didn’t catch her name. But definitely didn’t expect to be grab by an employee. Safe to say I’m not shopping there ever again.

Kaitlinn C.

Favorite store on the island! Friendliest staff, including owner, fitting room attendants and front desk staff. Super helpful when I needed assistance buying for a baby shower, my mom and a house warming gift - one stop shop for everyone! Large variety of super cute women’s brands - and of course tons of Lilly Pulitzer! I’m 8 months pregnant and the manager offered to hold my big heavy tote bag purse behind the counter so I didn’t have to lug it around. Above and beyond customer service. Will def go back again!

M H.

very cute store with lots of clothes and the kids clothes were so cute. my only problem was the price. things were expensive but i guess i understand because it’s high end

Remy L.

This is a great place to shop if you are in vacation or local they have a great variety of great quality clothing, jewelry, home-goods, and of course Lily Pulitzer. The employees are very helpful always available when I have any questions or assistance. Very impressed with their customer service skills, they are awesome at handling the store when it gets busy. Great atmosphere within the store and also very clean. The island is a well known place to shop on the island and is highly recommend for anyone looking too add to their wardrobe.