The Pool Doctor - El Sobrante, California

Emily L.

TL;DR: One of the least responsive, least honest, least effective services I have ever encountered!

We bought a home with a pool, and the previous owners had been paying the Pool Doctor to service it. We took over the contract about 5 months ago. Since then, the Pool Doctor has:

1) Sent people weekly to open the gate, walk into the property, turn around, and leave. They did not realize we have cameras. They charged the previous owner for months of visits that lasted 30 seconds and did nothing. They left weekly slips claiming that they had done work they had not done.

2) Sent about 5 different technicians over the course of 5 months. Although the owner of the Pool Doctor knows about our pool's specific requirements, he didn't share them with the techs. There was one experienced tech who showed up briefly, but he wasn't informed about our specific pool so made errors.

3) Installed a floating chlorine dispenser without asking or informing us. They did not secure the floater as is recommended by the manufacturer. Floaters are not recommended for this type of pool. The floater got caught under the cover at the stairs and stained the steps.

4) Spent the last three months refusing to talk about how to repair the steps. They've said a) it wasn't their fault, b) ok, it was their fault but they would soon to fix it, c) not called for months, d) ignored repeated calls and emails, and e) refused multiple different suggestions for how to fix the problem.

I will update if they ever fix the bleached steps.

Josh W.

It's hard to find a pool company that will service pools in Oakland. I've been thrilled that Pool Doctor not only covers our area, but it is a fantastic and trustworthy company. They service our pool regularly (cleaning, checking chemical levels), and help out with any other pool maintenance we need. They are responsive, friendly, and reliable.

Karen N.

We’ve been using The Pool Doctor for several years and they’ve always treated us very well. Quick with solutions and repairs. Really feel that they care about our issues. I would definitely endorse this business!

Tim L.

I used the Pool Doctor for the first time about a year ago to replace the mastic around my pool. I was so impressed by the quality of the job, the timely communication and overall experience, that I recently decided to use them again to update some of my pool equipment.
Once again, The project was completed without a hitch. They cleaned up after themselves and even hauled away the old equipment without me asking.
In today's day and age, its hard to find a company that follows through on what they quote or promise.
Based on my experience with Gary & the entire staff at the Pool Doctor, they have earned a customer for life.
I can say with confidence, I highly recommend.

Dan G.

I can’t say enough good things about The Pool Doctor. We have recently added a pool house to our backyard along with a significant remodeling of our home. Our pool equipment had to be relocated and we upgraded our equipment. The coordination with our General Contractor was no easy task. The patience and cooperation that Gary and Hussein demonstrated was outstanding and the scheduling from Kelly from their office was extremely helpful. I am one very satisfied customer of The Pool Doctor. The highest of a recommendation.

Charles S.

I have been a customer of this business for a number of years. Whenever I contact them regarding my hot tub they are able to do the job. Not only for hot tub servicing, but, also for maintaining my equipment. Their employees are friendly and know what they are doing. I highly recommend The Pool Doctor.

Raissa L. S.

We purchased and moved into our first home, which had a pool and spa system already in place. Previous owner left a contact card with this company's info, and since we had no idea what we were getting into, we contacted Gary and Karen. They are very accomodating in terms of scheduling our weekly maintenance as well as addressing a couple of house calls (our filter needed some troubleshooting, as well as the spa). We did a black algae treatment with them (the pool was turning green!) and we had them get our drain cover up to code. They helped us get to a place where we are comfortable maintaining it on our own, but we feel confident in calling and requesting their services should we ever need to. Thanks, Pool Doctor! 🙂

John H.

Excellent service over the years. Hussein our technician is fantastic.