Tom Nehl Truck Company - Lake City, Florida

Matt B.

As a manager of an OTR LP and OO Fleet,
900 power units strong, maintenance management perspective, this is one of the cleanest, no frills, no upsell, and we will make it right approaches from any dealership in our SE footprint.

Cindy M.

Great annual service on our Freightliner chassis motor home! Made an appointment the day before, arrived and spent the night plugged into the 50 Amp service just outside the gate. We took over the lounge with cats in cages and made ourselves at home. Friendly knowledgeable staff who got us done quickly! AND the bloodmobile was onsite. Lots of employees donated! I thought that was great! Just great. Thanks Tom Nehl and staff!

Lucky L.

Everyone was really friendly and even waited for me till my Lyft arrived. Sometimes you can't control the day but with a great attitude and a welcoming smile it can definitely make a difficult day much smoother. Thanks guys!

Paul N.

Extremely Satisfied with service provided. Andy worked all day to resolve my issue.

Nomad B.

Wish I could leave a better review. We have been here 3 times in 2 years, and service seems to be worse each time for us. They fixed something but were unable to fix all our issues properly, which I understand can happen. But they also did not even close everything up when done, leaving some screws out. This is unacceptable, to not leave something the way you found it.

UPDATE: EDITED REVIEW AFTER REPLY TO MY ORIGINAL REVIEW WAS ADDED BELOW

I'm shocked to read this response from Tom Nehl Truck, honestly. We will respond with more details. The dash panels were not re-installed properly. They were misaligned, which did not allow all the screws to be fully inserted and tightened. Are you seriously claiming this was intentionally done by you all to make it easier for someone else to work on it? I was not informed of this before picking it up, nor did I see this explained on the paperwork. I would not have agreed to this. On the drive home, the panels shifted even more due to the fact that the panels were misaligned and all screws were not tightened. You can not leave a job half done and need to leave things the way they were found. Otherwise, further damage or even a safety hazard can result.

I subsequently took the motorhome to another Freightliner service center further away, and they promptly fixed the issues you all couldn't repair. They said there was a separate higher amperage fuse that runs to the high fan setting that was blown, which I suggested to you all over the phone after researching this common issue online. You all said all the fuses were checked and were fine and instead blamed the controller switches, which had to be special ordered. Now I strongly suspect the original controller was fine all along, and the old failing blower motor blew the fuse, as all the fan settings work now after replacing the fuse with the new blower fan.

In addition, the other Freightliner shop said you all installed the brand new blower motor incorrectly, without proper grounding, as the ground wire was installed over a painted area instead of bare metal. This is basic knowledge any mechanic should know of. The other Freightliner truck dealer, which is also Oasis certified like you, was able to fix all these problems properly and didn’t claim they were non-chassis issues that Tiffin the manufacturer could only fix. We sincerely hope you can learn from these concerns instead of excusing them.

Gordon M.

I needed, on short notice, an assessment of a Check Engine light I was getting on our Newmar Motorhome. Despite their heavy workload, Tom Nehl Truck in Lake City FL, was able to immediately provide a technician who performed the assessment, made excellent recommendations and sent us safely on our way. Their quick response and professionalism has made them our go-to service center in northern Florida.

Dragon W.

Awesome staff always helpful, lots of parts in stock

Tommie J.

Awesome shop with polite eager to help personnel. They redesigned and repaired the exhaust system on my motor home. The cost was about 1/3 of what I was expecting.

Now the turbo charger on CAT C7 is whistling Dixie. I like to hear it whistling. Great job!