Topline Appliance and Mattress - West Melbourne, Florida

Gloria ?. W.

I really enjoyed the process of purchasing my refrigerator and a washing machine from top line. I had a great process in buying it with Jim. The general manager and the guys that came to deliver, which would be Doug and Robert were awesome. They were professional, funny and made the process. Go by real smooth. They gave me A plus treatment.

Rachel J.

Trying to give an honest review here. Been holding off on writing this for a long time but finally felt to say something. I purchased a speed queen Oct 2024, which took 5 months to be delivered (fault of manufacturer apparently so grace was given in that area but frustrating because I was told initially it would take max 2 weeks-1month). They at least acknowledged that they told me this and gave me a used one to use in the meantime. (A broken used one I will add, but better then my old one so I sucked it up). I'm a homeschool mom of 4 little kids so I'm desperate here for a washer. (Note-whenever I kindly called to ask for a delivery update they were SUPER rude on the phone and made me feel bad for inquiring). FINALLY... It gets delivered late Feb, **5 months** after purchase date. They installed it. I went to use it for the 2ND TIME ever, a simple load, I walk in mid wash to find water ALL over my garage, and open the lid to find my agitator broken in 3 septate pieces. In disbelief, I called the store right away, **literally only had this product for 4 days now*** (specifically, delivered evening on Saturday, issue found out early AM Tuesday/roughly less than 72 hours after drop off), when I called they refused to do anything for me, claiming they don't have any kind of return policy and told me to call manufacturer. WHAT? Even places like Best Buy has a 15 day return policy on washers, seriously nothing for this store 0 day return policy? Praise God that speed queen has such good customer service, I trust they will help me out, but as far as this store goes they're total crap for that. I've been so kind and patient through this whole frustrating process. The least they could do is show some empathy. Essentially they can deliver you a crappy product and tell you your stuck now and at the mercy of manufacturer. Which means you better be prepared to be on the phone for hours like me. (Seriously I would elaborate more on this note, none of the numbers they gave me worked and I had to figure everything out on my own, SO FRUSTRATING.) I wish I could have avoiding buying from this place but I was desperate for a speed queen which many places in this area don't sell. I'd be VERY cautious buying anything else from them that doesn't have a good manufacturer service cuz you can't count on these people who don't have any kind of integrity, customer service, or return policy after you receive your product. Overall so disappointed and I want others to be warned before they waste their time and money too.

*Update*: Speed Queen sent someone out right away. Their customer service lady was so kind on the phone, she felt bad for the way I was treated by Topline and made me cry relief tears by ensuring me they'd take good care of me despite all my issues. Ultimately, the Speed Queen mechanic determined the problem was that my agitator wasn't pushed in all the way. Consequently, the loose part splashed water all over the inside of my BRAND NEW machine when I went to do a full load. This means that when Topline received it from the manufacturer they didn't check it and/or whoever from Topline installed it should have simply taken 2 seconds more to put it in properly. Thankfully, it was a simple firm push down to fix, but the point is can you imagine if it wasn't such an easy fix? The minute the Topline installers leave your house, they won't be responsible for anything. Again 0 day return policy. Still pretty blown away at how rude they were during this whole time which is my main reason for the bad review. No sympathy or apology for my frustrating situation when I called. They left me to be on the phone for hours without being willing to back up their products or service. I'm hoping there won't be any lasting damage from water being splashed all over the inside mechanics of the machine. Just really saddened by this whole process to be honest.

Sophia L.

Had a great experience here at Topline! We had the pleasure of working with Kelvin Granados. He was great in finding what we needed in our price range. Great customer service. We purchased an electric stove range and microwave. Price was right, we went to 3 other stores and came back to Topline. I will be going back and working with Kelvin. FYI the microwave was NOT 1K, It was under 300 bucks!

Jose O.

Rob and Julian came in quick, professional and tidy. They even zip tied the hoses to make it look neat. Kudos Topline. Priced excellent for the washer and dryer both. Fantastic!!!

alyssa C.

Rob and Julian are AWESOME! They did a great job hooking up my washer and dryer. Very nice and polite! I highly recommend Topline! We have bought a few things from them over the years and the warranty alone is worth every penny!

Vincent L.

We had a fantastic experience purchasing our new refrigerator! Chris and Alberto were incredibly knowledgeable and helpful in selecting the perfect model to fit our needs. The estimated delivery time was spot on—actually even faster than expected!

The communication throughout the process was excellent. We received a call the day the refrigerator arrived at the store, another call that evening with a delivery window for the next day, and a final call just before the delivery team arrived.

Tony and Shaun, the installers, were extremely professional and took great care to ensure that both the refrigerator and our home remained in perfect condition. Tony also provided helpful instructions and set expectations before completing the installation.

Overall, it was a seamless and positive experience. I highly recommend this team for their outstanding service!

Sherry T.

Tony & Manny were great. They were careful not to damage anything
& both were friendly. I'm happy.

Robyn M.

We were very happy with the selection, price and customer service. We purchased our stove on a Saturday and it was delivered on Monday, and they hauled off the old one. Everyone, from the salesman to the delivery men , were very friendly. We are happy to shop local, so we will be back.