Trulieve Winter Haven Dispensary (Cypress Gardens) - Winter Haven, Florida

Trulieve Winter Haven Dispensary (Cypress Gardens)

Trulieve Winter Haven Dispensary (Cypress Gardens) is a cannabis store located at 6000 Cypress Gardens Blvd, Winter Haven, FL 33884. The dispensary offers a variety of products and services to meet the needs of medical marijuana patients in the area. Some of the key features and information about Trulieve Winter Haven Dispensary include:

• Specialties: Cannabis store
• Other points of interest: In-store pickup, In-store shopping, Onsite services, Delivery, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible seating, LGBTQ+ friendly, Transgender safe space, Quick visit, Debit cards

The dispensary has received positive reviews from customers. On Google My Business, Trulieve Winter Haven Dispensary has 113 reviews with an average rating of 4.5 out of 5 stars. This suggests that the dispensary provides a high-quality experience for its customers.

To learn more about Trulieve Winter Haven Dispensary or to place an order, visit their website at trulieve.com or call them at 32086370.

👍 Reviews of Trulieve Winter Haven Dispensary (Cypress Gardens)

Miguel M.

3/5

I have come to the spot several times since I have moved and at the beginning, maybe the first 3 to 4 times everything was excellent. Great customer service very fast. Received my email to check in and all. Apparently, the last two times I have gone during the day have been awful. The first bad time was about a week ago when I arrived to the store and couldn’t pay with my debit card because their machines weren’t working, but then they also had ATM machine not working. I left the store because I understand these are things that happen, but when I came back, I was received with a lot of attitude From a woman named Sandra. There was no one in the store and she kept telling me that I had to check in. I had told her I was previously there five minutes ago, and the other customer service rep had left my order open on the computer. I was just returning to pay for that order. She did not care and proceeded to delay me another 15 minutes for no apparent reason. I like to think that I am a very understanding person, and I understand that they have no control over their systems, but they do have control over the customer service that they provide and the way they speak to other people, especially customers. I came in today at the same time as the last time (opening hours) and the same lady again was very unwelcoming and impatient. I would highly recommend going to the store maybe after 5 o’clock pm when there is better staff. The staff in the morning is just outright terrible. I also forgot to mention the two times I have placed an order in the morning,I never received my check-in link to my email i’ve even placed the order a day before and still haven’t received the check-in email and that is because the staff at Trulieve are not packaging the orders ahead of time and waiting for the customers to walk in to then package the order and sent out a check-in link when I’m already inside a little late to check in don’t you think. I only know this because I once to worked for the company. Order should be package so that an automated link could be generated to the customer’s email so that they can then check in to avoid standard lines. This is the whole point of express checkout/pickup. In conclusion, it is not a bad location. The staff during the day is not great, but besides that the rest of the staff that works the night shift is very wonderful and welcoming.

Ginger M.

5/5

Had a wonderful visit, a special thank you to the knowledgeable, helpful and friendly bud-tender Taylor. Beautiful, spacious location with tons of options, definitely a huge step up from my local Cutler bay, Miami Fl location.

Joseph K.

5/5

We've been to various other stores and they can't compare with this place. They have excellent products and you get your money's worth. You will not be disappointed

Nicholas S.

5/5

I personally love this location most out of the few I have been to. I always receive amazing products and customer service, so my experience at this location is always valued. Tony hooks it up with positive connections and great wisdom in multiple products. Fast service and great conversation is what to expect when he helps you out!

Kevin T.

4/5

Great customer service and great products. Love how they always are so helpful in explaining all the different products and their differences. The only thing I can honestly complain about is some of the prices. I guess that's everywhere tho.

Angelina F.

5/5

This is my absolute favorite dispensary! Everyone on staff is very knowledgeable about the products they sell and are happy to answer any questions you have. They take the time to make sure the products you buy are what you want/need and wont upsell to make more money, they genuinely care about giving a wonderful experience. I've never had a bad experience here with anyone or any product and I've been coming to this location since their grand opening. The daily prices are very low and the sales make the prices any better. I have nothing but great things to say about this Trulieve location, I'd give 200 ⭐s if I could!

lxst N.

1/5

I always love coming into this location since getting my medical card but one particular woman has always treated me very weirdly and coldly, walked in there for slick up order and a young woman grabbed my medical card and proceeded towards the back and forgot to grab my fiancé’s ID and make him a visitor pass, which I get it, things happen and people forget. I was mainly angered by the gray hired woman who scolded him when he walked back there with me without getting checked first, understandable but don’t talk to people like they’re toddlers and have a better demeanor when talking to people, he had let her know he tried to give the the woman before an ID for his pass but she walked off and didn’t grab it and she just made him a pass and walked him back with no response…the same older woman decided to treat the transaction weirdly and with negative energy, she started a conversation and when I responded and continued to carry it on, she just said ‘oh well I don’t know’ VERY coldly. Like I stated before, the negativity from her specifically is always reoccurring and makes my visit less pleasant.

Jordan B.

5/5

I had the pleasure of being assisted by Tony and he was amazing! From giving me very informative suggestions to making me feel right at home, Tony really elevated my experience today!