Whole Family Health Center - Vero Beach, Florida

Kelsey B.

/5 stars

I'm extremely disappointed and frustrated with the service I received at Whole Care Family Office. As a long-time patient, I expected better.

My issues began when I tried to obtain my medical records after deciding to leave their practice. Despite signing a release form, they refused to provide my records, citing unclear reasons.

To make matters worse, they deleted my family's records from their system, allegedly due to my decision to leave. This not only caused inconvenience but also raised serious concerns about patient data handling.

When I tried to schedule an appointment for my sick child, they canceled at the last minute without adequate notice. The final straw was when they involved the police and issued a trespassing order, which was unnecessary and intimidating.

As a patient, I expect respect, professionalism, and transparency. Whole Care Family Office fell short on all counts. I would advise others to exercise caution when choosing a healthcare provider.

Update: I hope that in the future, Whole Care Family Office will take steps to address these issues and provide better service to their patients.

Hail B.

# 1/5 Stars - Terrible Service, Unacceptable Experience
I'm extremely disappointed with the service I received at Whole Care Family Doctor Office. As a diabetic patient, I need timely medical care and prescription refills. However, this office consistently failed to provide me with the necessary attention and support.

Scheduling appointments with my doctor was a nightmare. The office was always "busy," and I had to make a new appointment (and pay the copay) just to get a refill on my medication. This resulted in me going without essential medication for 23 days - TWICE!

The front desk staff and management were unhelpful and unconcerned with patient satisfaction. Despite changes in personnel, the service remained subpar. The manager was unresponsive to my concerns, becoming confrontational and dismissive instead.

What's even more disturbing is that my family of 7 had to switch healthcare providers due to the poor service we received. Whole Care Family Doctor Office lost 7 patients due to their incompetence.

Unless they drastically improve their service, I would not recommend Whole Care Family Doctor Office to anyone.

# Update: I hope the management takes my review seriously and makes necessary changes to improve patient satisfaction.

Yesenia S.

Absolutely awful experience at Whole Family Health. I rushed there after work with a throbbing finger in pain, just needing a simple round of antibiotics, and they denied me care for being 10 minutes late. Meanwhile, every single time I’ve had an appointment, they’ve left me waiting for hours in the lobby with no explanation or apology. The hypocrisy is unbelievable—if a patient is even a few minutes late, they refuse to see them, but they have no issue wasting our time. This is not how a healthcare facility should operate. They clearly don’t care about their patients, just their policies. Save yourself the frustration and go somewhere that actually prioritizes your health.

Benjamin R.

I've been going to the behavior health side for a couple of months .Twice that I go over a couple of details with Dr list and we both agree on a referral as well as looking into other programs for me to then have the doctors assistant call me twice now and very rudely tell me that I was told to do something completly different. This receptionists or whoever talks down and at the patients .I was told I am not getting any referrals from the doctor that was told to go to my primary doctor and get the referal after I agree with the doctor and she told me she would give it to me. I thought it was my insurance paying for the visit and that I was the patient here seeking help. I guess not I'll be moving on ! Very rude and demanding .

Tammy O.

My experience was amazing. The staff, nurses and doctor are very kind and caring. I have a very bad phobea of hospitals and clinics due to horrible experiences in the past. I was so nervous and my anxiety was through the roof knowing I had no other choice but to go to my appointment there and the moment I walked in the clinic, I felt so welcomed with great energy from everyone there. I'm glad I faced my Fear head on there and will continue my visits. I'm very Blessed and Thankful for them and recommend them 100%....

J G.

I called yesterday to ask if they were taking new patients and was told yes, but they'd call back between 3-6 to register new patient. I didn't hear back. I called back today and went through entire registration process before being informed that MD's werent't taking new patients and a nurse practioner couldn't see us for over three months. Front desk has very poor communication. I'm going elsewhere.

Erick M. R. M.

I’d like to say this place is fantastic, everyone in the Vero Beach office is so kind, from the check in till check out the whole staff was outstanding. Special shout out to Ivelisse and Unikua at the back office who were so professional and helpful throughout my process, I really appreciate it ladys. Highly recommended health center.

Jery D.

Yesterday around noon Ray ,
Has drop some medications for my mother , he was really helpful and kind he actually open that door for her when she was coming out of the vehicle and that was a lot for her .
Excellent customer services keep it up Ray .