Xfinity Store by Comcast Branded Partner - El Cerrito, California

About Xfinity Store by Comcast Branded Partner

Located at 235 El Cerrito Plaza, El Cerrito, CA 94530, the Xfinity Store by Comcast Branded Partner stands out as a comprehensive hub for all your connectivity and technology needs. This store, accessible via phone at 8009346489 or online at xfinity.com, offers a wide array of services and products.

Key Features and Services

- Internet Service: As a leading internet service provider, Xfinity ensures you have fast, reliable broadband for streaming, gaming, and browsing.
- Business to Business Services: Ideal for businesses looking to enhance their connectivity and IT infrastructure.
- Cable Services: Beyond home entertainment, Xfinity offers robust cable services tailored for businesses.
- Computer and Electronic Parts: For those needing technical support or replacement parts, Xfinity's store personnel are knowledgeable and ready to assist.
- Security Systems: Protect your home or business with Xfinity's advanced security solutions.
- Telephone Services: Upgrade to Xfinity's telephone services for superior call quality and reliability.

Accessibility and Convenience

The store is wheelchair accessible, with an entrance and parking lot that cater to individuals with mobility needs. This attention to detail ensures that all customers can enjoy a seamless shopping experience.

Customer Service Highlights

Despite mixed reviews, with an average rating of 2.9/5 on Google My Business, the Xfinity Store by Comcast Branded Partner demonstrates dedication to customer service. One review described a stressful account issue that was resolved quickly by Cody and later upgraded to manager Brandon, who kept the customer informed throughout the process. This level of personalized attention and problem-solving is evident in the positive interactions shared by others.

Important Contact Information

For those seeking immediate assistance or simply wanting to learn more about the services offered, it's recommended to:

- Call Directly: Use the provided phone number 8009346489 to speak with a representative.
- Visit Online: Check out their website at xfinity.com for detailed service information and to explore current promotions.

Final Recommendation

If you're in the El Cerrito area and in need of reliable internet, security, or just looking to upgrade your tech setup, the Xfinity Store by Comcast Branded Partner is worth a visit. Their commitment to quality service, even in handling complex issues, sets them apart. Don't let confusing account problems deter you; reach out to Xfinity Store for expert assistance and potentially transform your experience. Whether you're a business seeking reliable services or a homeowner upgrading your home network, their knowledgeable staff, combined with their accessible location, promises a satisfying interaction. Make the call today at 8009346489, or visit their online store to start your journey towards seamless connectivity.

👍 Reviews of Xfinity Store by Comcast Branded Partner

Ixmucane C.

5/5

I had a very confusing problem with our account. I came to this site where i was immediately greeted and helped by Cody. I was very stressed out and embarrassed due to how much more complex i made the problem, but they made me feel comfortable to ask for help. Their manager Brandon had to take over because of how complex the issue was. My account was fixed almost immediately. My phone service took a while, but Brandon was always updating me on the progress. Today, i am happy to say everything is now settled, and Angelina helped me wrap this up. I am truly thankful to them.

Rachel N.

1/5

Came in on the 23rd of June to get the ball rolling on getting my wifi installed, and here I am nearly halfway through July with absolutely nothing I was quoted fulfilled. Didn't receive email or text updates, wifi has failed to be installed (told the signal was too weak and a ticket was filed, zero updates on that situation and basically ghosted by the installer all week) phone has not been delivered, and the cherry on top is that because this process has taken so long I'm now outside of the promotional window to get the original bundle I was quoted, which I was told could no longer be honored. Had to spend two hours on the line with customer service the other night just to arrange for someone to come back and install (again) and I have very little faith that's going to go well. What was the point of coming into the store and speaking to a person only to be jerked around like this? Feels like my time has been wasted and I'm out hundreds paying for data because my neither my wifi nor my phone have been delivered. Infuriating.

Jordan C.

1/5

This place is terrible. The guy I met with regarding my bill gave me the number to the "Loyalty Department", which he wrote down as the regular Comcast/Xfinity phone number. Clearly, he didn't want to deal with anyone.

A B.

1/5

When switching my account to xfinity from another carrier, I was not told of an offer by which I could get a free new phone. By the time I found out about it, it had expired.

Ben M.

1/5

We had several service issues and after those many customer service issues stretching months. I won’t ever use Xfinity service again regardless of cost.

Zarveria S.

5/5

Fast and friendly staff.
All of them were very helpful and knowledgeable.

Arron J.

5/5

Amazing service and great people!

Steven L.

4/5

I was going to give 5 stars but decided to give 4 Stars because it is my third time going to the store to resolve my internet contract and really is the individual of the store that makes the difference.
High five to Elijah who was very helpful - his supervisor assure me that my service is $25 a month maximum for two years contract and there won’t be any other product charges from Xfinity.
Agreed- Xfinity contract and product can be very confusing and trying to reach them over the phone or the chat service is a nightmare. My advise is just visit your nearby store and hopefully you get an empathetic individual like Elijah!