Zales - Monterey, California

Mason Slag

I really wanted something custom for my partner for christmas but I had no idea what I was doing going in, but Alyssa really helped me understand the options and I ended up ordering a beautiful necklace! She was very knowledgeable and communicated with me throughout the weeks to help me pick out what I wanted. It finally came in and I love it! I can't upload it because it's already wrapped but I'm so happy with it. Thank you guys!

Tanae Gabot

I was helped by a wonderful woman, Rita. I felt completely comfortable asking questions, browsing for the perfect ring, and getting assistance with my purchase. I am 100% satisfied with my selection and so is my partner. We will be returning for further shopping in the near future. Thank you!!!
For anyone interested in purchasing engagement rings, wedding bands, necklaces, or jewelry in general, take the time to look in Zales and their sister stores. Staff is great, friendly, and supportive of the customer. This is the experience I received and grateful for the guidance in a department I am not knowledgeable in.

Diana Villegas

My husband and I have been repeat customers in the Monterey location. Crystal, Rita and Sheila have the best customer service. Their product knowledge is amazing, which helped us make the best purchase for our budget. Zales has excellent jewelry and exceptional employees working for them. They are friendly and kind, we LOVE to shop with our friends at Zales who provide a wonderful experience every time. Thank you!

Adrian Valdez

I had an exceptional experience collaborating with Alyssa. She guided me in selecting the ideal engagement ring, ensuring I secured the best possible deals. Alyssa expertly explained the distinctions between various diamond colors and shapes. Her responsiveness was commendable, promptly addressing every query with genuine care and attention. If you're in need of assistance, I wholeheartedly recommend reaching out to Alyssa; she truly goes above and beyond. I couldn't have asked for a better experience.

Freddy

I have been a customer of Zales for quite some time, making multiple purchases and visiting the store for warranty checks and shopping. I decided to leave a review now due to the exceptional customer service I've received lately, particularly from Rita. She goes above and beyond, displaying extreme friendliness and impressive knowledge. Rita took the time to guide me through an extensive selection of rings when I was undecided about what to get for my wife. Thanks to her, I narrowed down my choices more than I thought possible. I am thrilled and impressed with the service, and because of Rita, I plan to continue my business with Zales. Every time I visit, I'll be asking for her specifically. I'm also eager to recommend Rita and Zales to my friends and family.

Luis Landeros

I walked in a couple weeks ago and Rita along with the rest of the staff were very welcoming. Rita had a lot of patience and shared her knowledge with me and helped me get just what I was looking for.

Mr Mckoy

Spent 10 K Over priced and the service is not worth it as a African American customer who has worked in customer service and has spent more money in Zales in 20 years than most people have made in a year I lost my respect for Zales Stonesridge mall

Jonathan Young

Sheila truly made this purchasing experience wonderful! I felt great about my purchase and loved what we picked out for my fiancé.

I will definitely come back again. Thank you again Sheila!